Cierra Dear-Rojas
Phoenix,AZ
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Customer-oriented and success in creating memorable dining experiences for patrons. Talented at cheerfully recommending selections, taking orders and fulfilling requests exactly as asked. Enhanced customer satisfaction by maintaining upbeat attitude, quickly attending to guests and maintaining professionalism. Self motivated, dependable, reliable and able to work as a team. Dynamic server with proven skills in effective customer upselling and high-volume dining. Committed to delivering exceptional service and fostering positive guest experiences. Results-oriented professional with experience in dining customer service and education support. Expertise in problem-solving and collaboration leads to improved guest satisfaction and student engagement. Eager to apply these strengths in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Server/Hostess
Native Grill & Wings
Laveen, AZ
06.2020 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties by showing how to use POS system, receiving telephone orders and sending and receiving order from the kitchen.
- Led team in carrying out day-to-day tasks with customer service program in mind.
- Successfully balanced customer service and dinner time rush hour seamlessly without sacrificing work quality.
EL Instructional Associate
Laveen Elementary School District
Laveen, Arizona
08.2022 - 05.2025
- Supported diverse learning needs during lessons and assessments, fostering inclusive education.
- Collaborated with staff to effectively implement individualized education plans.
- Monitored student progress, providing feedback to enhance learning experiences.
- Organized classroom resources, creating an engaging learning environment.
- Maintained student records in compliance with school policies.
- Established positive relationships using encouraging language and praise.
- Provided individualized instruction to meet the needs of each student.
- Utilized technology such as computers, projectors, smart boards in teaching curriculum.
- Collaborated with teachers, administrators, and parents regarding student progress.
Lifeguard
City Of Phoenix Aquatics
Phoenix, Arizona (AZ)
05.2019 - 08.2019
- Kept watch over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Observed sections of assigned water zone of responsibility.
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
- Adhered strictly to emergency action plans.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Informed patrons of unsafe or hazardous conditions and requested alternative activities.
Education
Bachelor of Arts - Child Development
University of Arizona Global Campus
Tucson, AZ01-2028
High School Diploma -
Mountain Pointe High School
Phoenix, AZ05.2020
Skills
- Effective Customer Upselling
- High-Volume Dining
- Menu Memorization
- Dining Customer Service
- Classroom management
- Effective communication
- Staff collaboration
- Collaborative learning
Timeline
EL Instructional Associate
Laveen Elementary School District
08.2022 - 05.2025
Server/Hostess
Native Grill & Wings
06.2020 - Current
Lifeguard
City Of Phoenix Aquatics
05.2019 - 08.2019
High School Diploma -
Mountain Pointe High School
Bachelor of Arts - Child Development
University of Arizona Global Campus
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