Cierra Dougherty
Bellmore,USA
Summary
Fast and accurate warehouse worker with outstanding customer service skills. Seeking a position where I can apply my strong work ethic, enthusiasm and willingness to learn and contribute effectively to the company.
Overview
9
9
years of professional experience
Work History
Warehouse Associate/Shift Leader
Baseball Lifestyle 101
Farmingdale, New York
03.2025 - Current
- Maintained accurate inventory through regular cycle counts, ensuring timely documentation and adjustments to minimize operational delays and support seamless production.
- Optimized packaging/ shipping procedures and performed physical tasks to insure order accuracy
- Inspected and audited returns while utilizing business procedures to adjust inventory
- Demonstrated cross-functional versatility by filling shift vacancies across multiple departments, adapting quickly to diverse roles and maintaining continuous interdepartmental support.
- Confidently operated a manual pallet jack to safely and efficiently load, unload and transport heavy merchandise
- Maintained a clean and hazard-free environment while in compliance with safety standards and procedures
- Monitored a daily tasks checklist to ensure all expectations from staff were met
- Oversaw the scheduling of team lunch breaks to maintain continuous operational coverage at all times
- Fully trained new hires as well as provided continuous ongoing support and guidance to maintain high team efficiency
- Sought and embraced growth opportunities to improve both professional and personal development. to master new operational skills and constantly acquire ways to commit to not only professional but personal growth as well.
Warehouse Associate
Maverick
Ft. Pierce, Florida
12.2022 - 10.2024
- Graduated to another smaller location where I was solely primarily responsible for anything in relation to warehouse , receiving , tagging, documenting/ requesting missing parts as well as being responsible for the replenishment of product throughout all production lines..with parts including Yamaha engines , metal towers, acrylic storage and much more!
- Followed company procedures and utilized applications like Excel and Microsoft Word to address defective material and inventory variances due to missing parts.
- Completed accurate labeling and verification of all required units in alignment with daily production schedule
- Optimized work flow and maintained high volume manufacturing speed but regulated a consistent flow and continuous material replenishment to production areas
- Supported the receiving department during downtime and identified incoming missing or defective parts with accurate documentation
- Due to critical inventory accuracy, the plant is shut down twice a year for a week at a time to ensure dedicated , accurate cycle counts
- Ensured availability of parts by restocking supplies promptly.
- Maintained a clean , safe , hazard-free environment in compliance to safety guidelines
- Transitioned to smaller location to manage warehouse operations. where I was solely primarily responsible for anything in relation to warehouse , receiving , tagging, documenting/ requesting missing parts as well as being responsible for the replenishment of product throughout all production lines. with parts including Yamaha engines , metal towers, acrylic storage and much more!
- Achieved forklift certification by completing required training and assessments through the company.
Cashier/Weekend Supervisor
Treasure Coast Car Wash
Port Saint Lucie, Florida
04.2020 - 12.2022
- Rapidly advanced from an entry-level cashier to a weekend leadership role. This included tasks such as all weekend store operations including education on a car wash belt. Supervised front-end staff throughout the business, and resolved customer escalations and dissatisfaction. Management on task for the day was responsible for all opening/closing procedures as well as all cash relations
- Managed staff in multiple departments ensuring all company policies were followed and implemented
- Maintained a clean facility by performing daily duties and overseeing other employees' related to this task
- Communicate with customers in a polite, professional manner in the wash and through emails. Consistently kept up with complaints and bad reviews as customer relationships are highly valued and find high importance in satisfactory rates.
- Educated customers about car wash options and loyalty programs available.
- Trained new cashiers on procedures and customer service standards.
- Maintained a clean facility by performing daily duties and overseen other employees' related to this task
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Dunkin' Donuts
, Ny
05.2017 - 03.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Oversaw cash register operations and balanced cash drawers nightly, ensuring accuracy and accountability.
- Resolved customer complaints with professionalism, ensuring customer satisfaction and retention.
- Delivered high level of customer service to patrons using active listening and engagement skills, while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized and replenished merchandise on shelves to ensure availability for customers. with merchandise when needed.
- Provided exceptional customer service through active listening and engagement, promoting loyalty programs to enhance customer retention.
- Learned the value and importance of customer value and upholding satisfied, friendly customer relationships
Education
High School Diploma
Bradenton, FLSkills
- Forklift certification
- Pallet jack operations
- Inventory management
- Cycle counting
- Quality Assurance
- Packaging optimization
- Warehouse organization
- Safety compliance
- Production support
- Time management
- Team scheduling
- Staff training
- Inventory transport
- Accuracy
- Attention to detail
- Organization
- Adaptability in roles
- Physical stamina
- Excellent driving record
- Goal-oriented
- Customer relationship management
Timeline
Warehouse Associate/Shift Leader
Baseball Lifestyle 101
03.2025 - Current
Warehouse Associate
Maverick
12.2022 - 10.2024
Cashier/Weekend Supervisor
Treasure Coast Car Wash
04.2020 - 12.2022
Cashier
Dunkin' Donuts
05.2017 - 03.2020
High School Diploma