Summary
Overview
Work History
Education
Skills
Professional Attributes
Certification
Timeline
Generic

Cierra Dowell

Cincinnati,OH

Summary

Compassionate Social Services Professional with 2+ years of experience supporting child welfare, foster care operations, and administrative coordination across nonprofit and human services environments. Proven ability to evaluate foster home readiness, manage compliance documentation, and guide applicants through licensing and recertification processes. Brings a strong foundation in social work practice, case documentation, and cross-agency collaboration to expand placement capacity and support safe, stable outcomes for children and families.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Foster Home Assessor

NewPath Child & Family Solutions
Cincinnati, Ohio
01.2023 - Current
  • Expanded foster home capacity by processing and submitting 8+ foster care applications annually, coordinating background checks, compliance documentation, and state approvals to meet licensing requirements.
  • Enhanced the recruiting process and increased applicant numbers by delivering quarterly Q&A training sessions for new inquiries and applicants.
  • Completed fingerprints and safety audits for initial and re-certifications for the foster homes in the program within required timeframes.
  • Submitted all confidential paperwork into State automated child welfare system (SACWIS).
  • Built and maintained working relationships with children, foster parent(s), JFS workers, and treatment team members.
  • Managed five foster home cases for seven months through home visits, treatment plans and documenting notes in Carelogic system.

Eligibility Technician

Hamilton County Job and Family Services
Cincinnati, Ohio
05.2012 - 12.2022
  • Increased intake applications by interviewing 12 applicants daily to assess eligibility for public assistance.
  • Verified and scanned documents, entered applicant information into OBWP state mainframe.
  • Referred applicants to community or government agencies to support self-sufficiency initiatives.
  • Collected and maintained applicant data while accessing SETS mainframe for document verification.
  • Investigated employment documents and housing situations to determine benefit eligibility.

Administrative Support / Receptionist

Crothall at Procter and Gamble
Cincinnati, Ohio
10.2006 - 05.2012
  • Trained and Developed new employees to have exceptional skills and abilities to meet company needs.
  • Organized files, emails, faxes and prioritized mail to improve office efficiency.
  • Fielding and routing telephone calls, responding to customer and vendor inquiries.
  • Scheduled appointments and reserved meetings for management.
  • Maintaining awareness of customer business needs to support operational success.

Clerical Support/Aide

Communicare of Clifton (HealthCare)
Cincinnati, Ohio
01.2005 - 09.2006
  • Prepared balanced and nutritional meals for the elderly in a nursing home environment.
  • Ordered supplies, kept accurate logs of clients’ meals, prepared clients’ charts, proofread all charts making sure each one contained the necessary information.
  • Answered multi-line phones, greeted visitors, made sure clients’ appointments were updated.

Clerical Support/General

American Building Maintenance
Cincinnati, Ohio
07.2004 - 01.2005
  • Answered multi-line phones, made sure office was clean and professional.
  • Faxed information to clients, organized and set-up client contracts.
  • Ordered products, entered information into computer system and maintained petty cash receipts.

Education

Masters of Social Work - Advance Clinical Practice

Walden University
Cincinnati, Ohio
01.2022

Bachelor of Science - Human Resource Management

DeVry University
Cincinnati, Ohio
01.2012

Business Administration-Management - AA -

National College
Cincinnati, Ohio
01.2010

Accounting -

National College
Cincinnati, Ohio

Skills

  • Case management
  • Compliance documentation
  • Eligibility assessment
  • Child welfare system
  • Foster home licensing
  • Public assistance programs
  • Intake processing
  • Effective communication
  • Relationship building
  • Time management
  • Detail-oriented
  • Team building
  • Decision-making
  • Adaptability and flexibility
  • Professionalism
  • Self motivation

Professional Attributes

  • 6 months of internship experience working with 241-kids Children’s Services
  • 6 months of internship experience working with women of domestic violence shelter, Casa De Paz
  • 21 years of office administrative clerical support, basic computer skills
  • Microsoft Office programs and Peachtree expert
  • Proficiency in handling high volume of work, projects and busy organization
  • Easily have the ability to work in a team environment, as well as an individual
  • Diplomacy in dealing with people, strong written and verbal communication skills
  • Experienced in presenting presentations and arranging meetings and conferences
  • Provided training to new and existing staff procedures and guidelines
  • Knowledge of all Accounting functions, and awareness in HR activities, policies, programs, procedures and law requirements
  • Completed Adoption Assessor Training

Certification

Adoption Home assessor certified.

Timeline

Foster Home Assessor

NewPath Child & Family Solutions
01.2023 - Current

Eligibility Technician

Hamilton County Job and Family Services
05.2012 - 12.2022

Administrative Support / Receptionist

Crothall at Procter and Gamble
10.2006 - 05.2012

Clerical Support/Aide

Communicare of Clifton (HealthCare)
01.2005 - 09.2006

Clerical Support/General

American Building Maintenance
07.2004 - 01.2005

Masters of Social Work - Advance Clinical Practice

Walden University

Bachelor of Science - Human Resource Management

DeVry University

Business Administration-Management - AA -

National College

Accounting -

National College
Cierra Dowell