Cierra Dupree
Baltimore,MD
Summary
Dedicated and detail-oriented Office Manager and Billing Specialist with 2 years of experience in streamlining administrative operations and ensuring efficient billing processes. Proven ability to oversee office logistics, manage accounts receivable/payable, and provide exceptional customer service. Skilled in handling billing inquiries, resolving discrepancies, and implementing procedural enhancements to optimize workflow. Adept at coordinating with cross-functional teams to achieve organizational objectives while maintaining strict adherence to compliance standards. Seeking to leverage expertise in office management and billing to contribute effectively to a dynamic team environment.
Overview
9
9
years of professional experience
Work History
Office Manager / Billing Specialist
Mindful Healing Works Wellness Center
2021.10 - Current
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Provided excellent customer service, developing and maintaining client relationships.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Audited and corrected billing and posting documents for accuracy.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Security Dispatcher
Live Casino Of Maryland
2015.06 - 2022.12
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Implemented innovative surveillance techniques that increased overall visibility into high-risk areas without compromising privacy regulations.
- Prevented unauthorized access by diligently monitoring entry points and verifying credentials.
- Responded quickly to emergencies, ensuring the safety of individuals and property.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Assisted callers in emergency situations with appropriate information and support.
Correctional Officer
Howard County Detention Center
2018.03 - 2021.05
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Responded to emergency situations and de-escalated hostile confrontations.
Education
Bachelor of Science - Business Marketing & Management
Frostburg State University
Frostburg, MD12.2014
Skills
- Billing Data Verification
- Medical Billing Expertise
- Inquiry Handling
- Database updates
- Administrative Support
- Payment Collection
- Insurance Verification
- Billing systems and software
- Auditing proficiency
- Customer Service
- Quality Control
- Resource Monitoring
- Delegating Work
- Effective Communications
Timeline
Office Manager / Billing Specialist
Mindful Healing Works Wellness Center
2021.10 - Current
Correctional Officer
Howard County Detention Center
2018.03 - 2021.05
Security Dispatcher
Live Casino Of Maryland
2015.06 - 2022.12
Bachelor of Science - Business Marketing & Management
Frostburg State University
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