Cierra Eldridge
Orange,CA
Summary
Experienced professional operations leader with expertise in floor management and team coordination. Recognized for driving performance and cultivating collaborative environments. Proficient in conflict resolution, team management, and delivering exceptional customer service. Reliable and results-oriented with a strong commitment to maintaining high standards and achieving organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Family Animal Hospital
09.2022 - Current
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at floor level.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Doctor's Assistant
Family Animal Hospital
09.2021 - Current
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
Front Desk Receptionist
Family Animal Hospital
10.2020 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Sales Manager
Radiant Hot Yoga
02.2018 - 09.2020
- Developed sales strategies and boosted revenue through product knowledge and customer relationship management.
- Hired and trained highly-qualified staff by concentrating on client retention and optimizing follow-up strategy.
- Reported daily revenue and other profitability metrics while acting as professional sales agent with hundreds of clients.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Front Desk Receptionist
Radiant Hot Yoga
04.2016 - 09.2020
- Managed fast-paced environments while promptly answering phones and greeting guests enthusiastically.
- Trained new employees on expectations required while showing how to provide guests with excellent service.
- Directed all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Skills
- Operations Management
- Client Rapport
- Team Supervision
- Sales Expertise
- Conflict Resolution
- Strategic Planning
- Project Organization
- Staff Training and Development
Certification
- Certified ISSA Personal Trainer (CPT)
- Certified Yoga Instructor (YTT)
- First Aid/CPR Certified
Timeline
Floor Supervisor
Family Animal Hospital
09.2022 - Current
Doctor's Assistant
Family Animal Hospital
09.2021 - Current
Front Desk Receptionist
Family Animal Hospital
10.2020 - Current
Sales Manager
Radiant Hot Yoga
02.2018 - 09.2020
Front Desk Receptionist
Radiant Hot Yoga
04.2016 - 09.2020
- Certified ISSA Personal Trainer (CPT)
- Certified Yoga Instructor (YTT)
- First Aid/CPR Certified
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