Cierra Evans
SC
Summary
An experienced leader with a solid foundation in leading teams, overseeing intricate projects, and accomplishing strategic goals. masters creating effective procedures, maintaining high standards, and coordinating activities with company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Customer Service Associate
Dasco Home Medical
04.2024 - 12.2024
- Handled a large number of incoming calls, giving priority to urgent demands and always communicating in a professional manner.
- Maintained detailed records of customer interactions using CRM software for accurate reporting purposes and future reference during follow-up communications.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed and organized documents for data entry tasks.
Volunteer Coordinator
Safe Passenger
10.2022 - 01.2024
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Coordinated recruitment drives, significantly increasing pool of volunteers for various projects.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Assistant Coordinator
Lee County First Steps
08.2018 - 10.2023
- Developed and implemented effective administrative procedures to streamline workflow processes.
- Analyzed data to identify trends or patterns that could improve operational efficiency.
- Resolved customer inquiries promptly by researching issues and responding appropriately via phone or email.
- Assisted with budgeting, forecasting, financial analysis and reporting activities.
Assistant Consultant
Capital Cleaning Management
08.2017 - 08.2022
- Developed successful solutions tailored to clients' specific needs.
- Utilized strong communication skills when interacting with clients or colleagues both verbally and written.
- Provided strategic guidance on pricing models, product positioning, and promotional activities.
- Collected, arranged, and input information into database system.
Education
Bachelor of Arts - Psychology
Winthrop University
05.2023
Skills
- Organization
- Microsoft Word and Excel proficiency
- Statistical data management
- Web Development
- Data Analysis
- Critical Thinking
Certification
- IRB ethics & training
- MCF Certification
Languages
Spanish
Full Professional
Timeline
Medical Customer Service Associate
Dasco Home Medical
04.2024 - 12.2024
Volunteer Coordinator
Safe Passenger
10.2022 - 01.2024
Assistant Coordinator
Lee County First Steps
08.2018 - 10.2023
Assistant Consultant
Capital Cleaning Management
08.2017 - 08.2022
- IRB ethics & training
- MCF Certification
Bachelor of Arts - Psychology
Winthrop University
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