Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cierra Faircloth

Glasgow,KY

Summary

Dynamic 911 Telecommunicator with proven expertise in dispatching and problem-solving at Barren-Metcalfe Emergency Communications Center. Skilled in managing high-pressure situations and training new staff, I excel in communication and organization, ensuring timely emergency responses and maintaining confidentiality. Committed to achieving excellence in service delivery and operational efficiency.

Overview

6
6
years of professional experience

Work History

911 Telecommunicator

Barren-Metcalfe Emergency Communications Center
Glasgow, USA
06.2021 - Current
  • Coordinated emergency medical services dispatch to ensure timely response across multiple locations.
  • Managed incoming calls, prioritizing emergencies based on severity and urgency.
  • Utilized computer-aided dispatch system to monitor and track EMS units effectively.
  • Maintained detailed records of dispatched calls, ensuring accuracy and completeness.
  • Collaborated with law enforcement and other agencies for seamless incident communication.
  • Trained new dispatchers on procedures, protocols, and effective call handling techniques.
  • Demonstrated problem-solving skills by assessing situations and making informed decisions quickly.
  • Ensured compliance with confidentiality policies regarding sensitive information during communications.

Picker/packer

Lebec Dollar General Distribution Center
Scottsville, USA
01.2019 - 06.2021
  • Efficiently picked and packed customer orders according to established guidelines and procedures
  • Maintained accurate inventory records by carefully documenting all incoming and outgoing products
  • Utilized handheld scanners to track inventory movement and ensure proper stock rotation
  • Collaborated with team members to meet daily production targets, consistently achieving XX% above target
  • Performed quality checks on products to ensure they met company standards before packaging for shipment
  • Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
  • Participated actively in regular inventory counts, assisting in identifying discrepancies between physical count and system records

Education

High school - General Ed

Barren county highschool
Glasgow, KY
05.2019

Skills

  • Typing
  • Analysis skills
  • Computer skills
  • Organization
  • Proficiency
  • Customer service
  • Communication skills
  • Microsoft Office
  • dispatching
  • Multi-line phone systems
  • Phone etiquette
  • Employee training
  • Problem solving
  • Time management
  • Conflict resolution
  • Record keeping
  • Data entry
  • Confidentiality compliance
  • Listening skills

Accomplishments

  • Completed my Junior and Senior year of High School in one year. With a 3.9 GPA
  • Received many certificates in my current job as a 911 dispatcher.
  • Always finished everyday with above efficiency and completion at my time at the Dollar General Distribution Warehouse.

Timeline

911 Telecommunicator

Barren-Metcalfe Emergency Communications Center
06.2021 - Current

Picker/packer

Lebec Dollar General Distribution Center
01.2019 - 06.2021

High school - General Ed

Barren county highschool

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Cierra Faircloth