Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Forcey

Jarrell

Summary

Motivated Driver committed to meeting every delivery target with reliability and damage-free loads. Consistent about checking paperwork and deliveries to proactively spot errors or other problems. Plans optimal routes and manages time well to exceed expectations. Safety-minded on navigating routes to keep deliveries on time. Communicates with dispatch to maintain accountability and support route progress. Skilled team player with a strong background in Customer service environments. Works well independently to handle assignments and is always ready to go beyond basics assignments. Quick learner with good computer abilities. Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Experienced Data Entry Clerk with 10 years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity. Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed. Customer-oriented Supervisor with 10 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in customer service industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.


Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach programs and fostering supportive environment.

Social work professional with robust background in providing comprehensive support to individuals and families. Skilled in developing and implementing tailored intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.

Overview

2026
2026
years of professional experience

Work History

CSR Supervisor

Fedex
  • Coached team members to improve skills and close knowledge gaps
  • Resolved customer complaints and answered policy and procedure-related questions
  • Managed smooth and accurate supply restocking to maintain smooth business operations
  • Translated management directives into actionable policies and enforced changes with staff
  • Researched and compiled data to produce operational reports for senior leaders
  • Trained new employees in clerical tasks and office policies to enhance productivity
  • Finished all tasks and job duties, adhering to deadlines to avoid delays.

Pick up

Capital Metro
10.2015 - Current
  • Studied route maps to efficiently, and drop off passengers
  • Checked bus with daily inspections to identify operational, cleaning, or maintenance needs
  • Ensured the comfort of passengers by regulating lighting, heating, and air conditioning
  • Kept records for passengers and trips and reported bus breakdowns or incidents
  • Cleaned bus interior at start and end of each run
  • Helped board passengers requiring wheelchairs or other mobility aids and properly

Administrative Coordinator

Broadbean
06.2016 - 09.2017
  • Secured devices
  • Maintained a comfortable bus environment by consistently regulating ventilation and lighting
  • Operated the vehicle safely at all times to protect passengers and comply with the rules governing MTM bus transportation
  • Contributed to continuous improvement by communicating passenger feedback to management
  • Supported talent acquisition through the implementation of online job applications, pre-employment testing, and screening processes
  • Managed communication between internal team clients and stakeholders
  • Received and distributed mail, maintained electronic records, and reordered and restocked supplies to facilitate office operations
  • Handled phone calls, digital communications, and shipment logistics
  • Planned special events, set up meetings, and arranged conference logistics for staff
  • Coordinated files, checked timecards, and processed payroll
  • Identified employee performance problems and causes before developing solutions to resolve issues
  • Resolved customer complaints and answered policy and procedure-related questions.

Education

Associate of Applied Science - Criminal Justice And Corrections

Austin Community College, Jumpstart College
Austin, TX
08-2024

High School Diploma -

John B. Connally
Austin, TX, Texas
01-2016

Associate of Science - Internship/ Voluntary Work

Williamson County Juvenile Detention Center
Georgetown, TX
01-2024

Associate of Applied Science - Internship / Voluntary Working And Training

Gardner Betts Juvenile Center (TCJPD)
Austin, TX
05-2024

Associate of Science - Internship

Social Worker At Austin Animal Shelter
Austin, TX
08-2025

No Degree - Internship/ Voluntary Work

Social Worker At Local Community Center
Austin TX
01-2025

Skills

  • Driving and transportation Safe driving techniques
  • Substance abuse expertise
  • Efficient under pressure
  • Motivational interviewing
  • Community training
  • Case management
  • Conflict resolution
  • Client advocacy
  • Accident reporting Public speaking
  • Data entry Proficient in all of the standard office
  • Desktop software, Microsoft application
  • Programs
  • Diversified skills covering Customer
  • Support and digital communication
  • Skills
  • Team coaching
  • Staff monitoring Enforce policies
  • Operations management
  • Data Input
  • Data Reporting
  • Data Transcription
  • Error Verification
  • Written and Verbal Communication
  • Microsoft Office
  • Project Management
  • Clean Driving Record
  • Strategic Planner
  • Compassionate
  • Social services

Timeline

Administrative Coordinator

Broadbean
06.2016 - 09.2017

Pick up

Capital Metro
10.2015 - Current

CSR Supervisor

Fedex

Associate of Applied Science - Criminal Justice And Corrections

Austin Community College, Jumpstart College

High School Diploma -

John B. Connally

Associate of Science - Internship/ Voluntary Work

Williamson County Juvenile Detention Center

Associate of Applied Science - Internship / Voluntary Working And Training

Gardner Betts Juvenile Center (TCJPD)

Associate of Science - Internship

Social Worker At Austin Animal Shelter

No Degree - Internship/ Voluntary Work

Social Worker At Local Community Center