Cierra Frederick
Southfield,MI
Summary
Highly Dedicated Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Henry Ford Go Health Urgent Care
10.2024 - Current
- Trained new staff on office procedures and electronic health record systems to promote operational efficiency.
- Implemented process improvements that streamlined workflows, reducing wait times for patients significantly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Premier Internist Doctors Office
09.2022 - 11.2024
- Assisted with patient intake, ensuring accurate data entry and efficient workflow management.
- Administered medications and vaccines under physician supervision, adhering to safety protocols.
- Educated patients on treatment plans and preventive care options, enhancing patient understanding and compliance.
- Coordinated appointment scheduling, managing calendars for multiple providers to optimize patient flow.
- Performed routine lab tests and procedures, maintaining high standards of accuracy and quality control.
- Monitored patient vital signs, documenting changes to support timely clinical decisions by healthcare providers.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Assistant
Detroit Metro Airport
02.2022 - 03.2024
- Coordinated scheduling and communication between airport departments to enhance operational efficiency.
- Assisted in implementing customer service initiatives, improving traveler satisfaction at key touchpoints.
- Maintained accurate records and documentation for compliance with airport regulations and procedures.
- Developed training materials for new staff to streamline onboarding processes and improve team performance.
- Led cross-functional meetings to identify process improvements and address operational challenges effectively.
Caregiver
Crystal Creek
01.2015 - 05.2018
- Provided compassionate care to residents, assisting with daily activities and ensuring comfort.
- Monitored and documented changes in residents' health conditions, reporting concerns promptly to medical staff.
- Trained and mentored new caregivers on best practices and company protocols for resident care.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Led initiatives to promote a safe environment, conducting regular safety checks and implementing preventive measures.
- Streamlined communication between caregivers, families, and healthcare providers to improve service delivery.
Education
Wayne State University
Detroit, MIOakland County Community College
Detroit, MIHigh School - undefined
Inkster High School
Inkster, MI06-2013
Skills
- EKG
- OB/GYN procedures
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Data entry
- Phlebotomy
- Procedure assistance
- Electronic health records
- CPR
- Immunization administration
- Specimens collection and processing
- Medical procedures
- Insurance verification
- Limited X-Rays
Certification
- BLS Certification
- CPR Certification
- X Ray Certification
Timeline
Medical Assistant
Henry Ford Go Health Urgent Care
10.2024 - Current
Medical Assistant
Premier Internist Doctors Office
09.2022 - 11.2024
Assistant
Detroit Metro Airport
02.2022 - 03.2024
Caregiver
Crystal Creek
01.2015 - 05.2018
High School - undefined
Inkster High School
Wayne State University
Oakland County Community College