Cierra Fuller
Arlington
Summary
Dynamic, results-oriented professional with a diverse background in customer service, administration, warehouse operations, and remote work environments. Proven ability to adapt quickly to changing circumstances while maintaining a strong work ethic and delivering exceptional results. Demonstrates a collaborative spirit and the capacity to excel independently, ensuring productivity and efficiency in all tasks. Committed to leveraging extensive experience to contribute effectively in any role.
Overview
9
9
years of professional experience
Work History
Security Officer
Securitas Security Services USA
02.2025 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter theft and vandalism.
- Responded promptly to incidents, assessing situations for appropriate action.
- Maintained detailed incident reports, ensuring accurate documentation of events.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Data Analyst
Six Flags, Inc.
05.2024 - 08.2024
- Fixed or removed incorrect, corrupted, incorrectly formatted, duplicate, or incomplete data.
- Developed and implemented strategies that optimized statistical efficiency and quality.
- Analyzed customer data to identify trends, enhancing guest experience and operational strategies.
- Collaborated with cross-functional teams to streamline reporting processes and improve data accessibility.
- Conducted deep-dive analyses on park operations, identifying areas for cost reduction and efficiency improvement.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Administrative Assistant
Texas Alcoholic Beverage Commission
11.2023 - 05.2024
- Developed and maintained electronic filing system to enhance document retrieval efficiency.
- Streamlined processes for handling incoming correspondence, improving response times and accuracy.
- Assisted in preparing reports and presentations, contributing to strategic decision-making initiatives.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Hostess/Server
Olive Garden
01.2018 - 11.2023
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Coordinated special events and large party reservations, ensuring seamless execution of services.
- Assisted management in developing efficient workflows for front-of-house operations, improving overall performance.
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Implemented strategies to enhance guest experiences, leading to improved satisfaction ratings.
Fueler
Penske Truck Leasing
03.2023 - 06.2023
- Conducted thorough equipment inspections, maintaining optimal performance and minimizing malfunctions.
- Supported lead mechanics in diagnosing and repairing diesel engines and related systems.
- Operated fuel dispensing systems to ensure efficient fueling of vehicles.
- Assisted in maintaining accurate fuel inventory records and reconciliation processes.
- Performed routine maintenance on refueling equipment, minimizing unexpected breakdowns or delays.
- Enhanced fueling efficiency by implementing streamlined procedures and safety measures.
Data Entry Supervisor
US Department of Homeland Security
04.2021 - 01.2023
- Supervised data entry operations, ensuring accuracy and adherence to government protocols.
- Established an open-door policy to foster a positive work environment where team members felt comfortable discussing concerns or suggestions for process improvements.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Prioritized workload distribution among team members based on their strengths and skill sets for optimal efficiency.
- Implemented policies and procedures regarding security measures when handling confidential information.
- Trained and mentored team members on best practices and system usage.
Package Handler
FedEx:Ground
09.2020 - 04.2021
- Assisted in troubleshooting equipment issues, ensuring minimal disruption to operations.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Collaborated with team members to streamline package handling processes and reduce delays.
- Monitored inventory levels, reporting discrepancies to ensure accurate tracking of shipments.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Inspected packages for damages or defects and recorded any issues found.
Customer Service Representative
Coaster Co. of America
02.2020 - 09.2020
- Maintained comprehensive knowledge of product offerings to provide accurate information and support to customers.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely issue resolution.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Interim Supervisor
Harvard Maintenance
03.2017 - 08.2017
- Coordinated staff schedules and assignments to optimize productivity and resource allocation.
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety standards.
- Monitored performance metrics to identify areas for process improvement and cost reduction.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Supported production workers in meeting goals without compromising safety and compliance.
- Trained new employees on operational procedures, safety protocols, and equipment usage.
Education
Bachelor of Science - Criminal Justice
Strayer University
Fort Worth, TX03.2022
Skills
- Report writing
- Strong communication skills
- Fluent bilingualism - Spanish and English
- Problem-solving
- Exceptional customer service
- Training and mentoring
- Staff management
- Detail-oriented
- Computer skills
- Office administration
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Officer
Securitas Security Services USA
02.2025 - Current
Data Analyst
Six Flags, Inc.
05.2024 - 08.2024
Administrative Assistant
Texas Alcoholic Beverage Commission
11.2023 - 05.2024
Fueler
Penske Truck Leasing
03.2023 - 06.2023
Data Entry Supervisor
US Department of Homeland Security
04.2021 - 01.2023
Package Handler
FedEx:Ground
09.2020 - 04.2021
Customer Service Representative
Coaster Co. of America
02.2020 - 09.2020
Hostess/Server
Olive Garden
01.2018 - 11.2023
Interim Supervisor
Harvard Maintenance
03.2017 - 08.2017
Bachelor of Science - Criminal Justice
Strayer University