Cierra Gallegos

In my role as a Project & Account Receivable Coordinator, I diligently monitored and reported on project progress, ensuring that timelines, budgets, and quality standards were consistently met. I served as the primary contact for all project communications, effectively liaising between departments, clients, and managers to facilitate smooth operations. I proactively identified and resolved project obstacles, guaranteeing successful task completion. My responsibilities included preparing and sending accurate invoices to clients, strictly adhering to contract terms, and following up on outstanding invoices through collections calls and reminders. I also communicated with insurance companies to expedite approvals and address queries, ensuring a seamless claim process. By fostering effective communication between departments and clients, I played a pivotal role in enhancing project completion and overall satisfaction. Additionally, I analyzed financial data to reconcile accounts receivable, identified discrepancies, and implemented solutions to improve financial accuracy.

As a Dispatcher, I managed both emergency and non-emergency calls, contributing to enhanced service delivery and response efficiency. I expertly scheduled technicians and equipment, optimizing appointment times and improving response times. I maintained a detailed customer database, providing accurate updates and thereby reducing client stress. My coordination efforts ensured that necessary information was communicated to other departments, ensuring that customer needs were met promptly and effectively.

• In my position as a Teacher Assistant, I administered exams and graded assignments, ensuring the timely submission of results via Canvas software. I assisted faculty members in preparing teaching materials, thereby improving course delivery. I provided crucial support to students by identifying key focus areas, which enhanced their overall course success. I promptly resolved student issues, contributing significantly to a positive and conducive learning environment.

As a Shift Manager, I mentored new employees, maximizing team performance and leading to improved productivity and customer satisfaction. I ensured strict compliance with company standards, maintaining high levels of cleanliness and operational efficiency. I adeptly resolved customer complaints, enhancing the overall customer service experience. Additionally, I managed staff and created efficient workflows, resulting in measurable operational improvements.