Cierra Glenn
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Personable with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and legal writing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Assistant/ Court Liaison
Clayton County Magistrate Court For Chief Magistrate
06.2022 - 09.2023
- Handles clerical work; file and organize paperwork; answers office phones; assists in court; prepares court documents
- Dispossessory Court Liaison- Assists Mediators
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Met with judges, lawyers and police officials to coordinate functions of court.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Used CPU8 to prepare dockets or calendars of cases.
- Prepared courtrooms for session by supplying courtroom with paper and pens, easels and electronic equipment.
- Searched files and contacted witnesses, attorneys and litigants to obtain information for court.
- Answered telephone calls to take messages and transfer calls to appropriate colleagues.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
- Marked and preserved exhibits introduced into evidence in court proceedings.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Verified accuracy of business records by consistently updating customer information.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Drafted common document templates for use by executives and employees.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Researched laws, court decisions and other documents relevant to cases before court to aide in judge's decision-making.
- Attended Dispossessory, Temporary Protective Order (TPO), Child-Abandonment, Criminal Pre-Issuance, First Appearance, Bench Trials and Motions, Civil Trials, County Ordinance, and Preliminary court proceedings to hear arguments and document necessary case information for judge's review.
- Reviewed complaints, petitions, motions and pleadings to aid in determining admissibility.
- Managed court sessions, maintaining attendant records for court proceedings.
- Provided assistance on Temporary Protective Orders (TPO) projects by Intaking and Processing Ex Parte Orders.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Discussed, advised, and debated potential outcomes of most cases with judge.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Nanny
Sittercity
01.2022 - 04.2022
- Responsibly cared for babies & kids in the absence of their parents
- Light housework
- Ensure the safety of the child
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Played games, worked on puzzles and read books to young children.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Taught children everyday skills and language.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Promoted language development skills through reading and storytelling.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted children in dressing appropriately for day's activities.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Read and discussed stories with children to boost literacy and reading comprehension skills.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Identified warning signs of emotional and developmental problems in children.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Stayed current on toy and child-related recalls and safety warnings.
Valet Driver
Parking Management Company, PMC
10.2021 - 12.2021
- Greeted hotel guests as they arrived
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Answered guest's questions about property amenities and services.
- Completed claim check, vehicle damage and billing dispute forms.
- Monitored and documented guest traffic flow in valet lot.
- Entered guest vehicle information and location in computerized valet parking system.
- Maintained current listing of local and area attractions special events and activities to give guests updated information.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Assisted hotel guests with valet retrieval process.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Moved cars around lot to increase space efficiency.
- Parked and retrieved cars according to customer needs.
- Removed safety hazards, soiled items and trash from customer areas.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Delivered above and beyond service to VIP guests at property.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Escorted drivers to vehicles and helped load or carry large items.
- Managed ticket stubs, payments and other records for regular and special event customers.
- Assigned and verified vehicle claim tickets upon arrival and retrieval.
- Enhanced driver safety by securing lot and escorting individuals.
- Reported unlawful parking jobs.
- Called emergency services and law enforcement for serious concerns at lot.
- Reviewed driver IDs before allowing entrance parking area or drive vehicles.
Cashier/Front End Sales Associate
Walmart
04.2020 - 07.2020
- Responsibly handled money as a cashier
- Ensured the best customer service possible
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Learned Customer Service position and provided backup at key times.
Community Assistant(CA)/ Residential Assistant(RA)
Savannah State University
08.2019 - 05.2021
- Responsibly overseen residents in Freshman Living & Learning Center (FLLC)
- Helped to establish community norms and ground rules for open communication and responsible conduct.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Contributed to successful hiring processes by vetting and interviewing applicants.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Led tours to highlight property features to prospective tenants and answer questions.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Built relationships with residents, families and community.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Maintained documentation, wrote reports and tracked expenses.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Educated young people about strategies for driving discussions and promoting social changes.
- Became strong advocate for my residents.
- Developed and implemented fundraising approaches.
- Strengthened base and presented united front in opposition to behavioral issues.
- Executed events to highlight communication skills, conflict resolution skills, behavioral issues, and many more.
Cashier
John's Fine Food
06.2015 - 05.2019
- Responsibly handled money as a cashier
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Set up new sales displays each Holiday.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Political Science
Savannah State University
Savannah, GA12.2021
CTAE - Criminal Justice
Charles Drew High School
Riverdale, GA05.2018
Skills
- Communication
- Detail-Oriented
- Leadership
- Problem solving
- Creativity
- Project management
- Writing
- Teamwork
- Organization
- Time management
- Interpersonal communication
- Data analysis
- Adaptability
- Active listening
- Decision-making
- Emotional intelligence
- Conflict resolution
- Customer Service
- Research
- Attention to detail
- Empathy
- Court Clerk Office Filings
- Court Hearings
- Court Proceedings
- Court Filings
- Court Documentation
- Court Appearances
- Court Scheduling
- Court Records
- Court Orders
- Docketing (Court)
- Court Reports
- Court Research
- Court Staff
- Court Documents
- Office Organization
- Office Operations
- Microsoft Office
- Office Meetings
- Office Assistance
- Virtual Office
- Professional Correspondence
- Professional Relationships
Certification
September 2014-Present
- Microsoft Certified
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
Timeline
Office Assistant/ Court Liaison
Clayton County Magistrate Court For Chief Magistrate
06.2022 - 09.2023
Nanny
Sittercity
01.2022 - 04.2022
Valet Driver
Parking Management Company, PMC
10.2021 - 12.2021
Cashier/Front End Sales Associate
Walmart
04.2020 - 07.2020
Community Assistant(CA)/ Residential Assistant(RA)
Savannah State University
08.2019 - 05.2021
Cashier
John's Fine Food
06.2015 - 05.2019
Bachelor of Science - Political Science
Savannah State University
CTAE - Criminal Justice
Charles Drew High School
September 2014-Present
- Microsoft Certified
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
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