Cierra Gonzales
Prescott Valley,AZ
Summary
Highly organized and results-driven professional with a strong background in case management, client support, and legal documentation. Skilled in maintaining high-volume caseloads, analyzing complex files, and collaborating across jurisdictions. Proficient in Microsoft Office and case management systems. Adept at collecting payments, enforcing obligations, and ensuring data accuracy to meet performance goals.
Overview
9
9
years of professional experience
Work History
Product Support Specialist
NOCO Company
07.2021 - 08.2024
- Provided high-quality support to clients by analyzing cases and resolving product-related issues efficiently.
- Maintained and organized a high-volume caseload while meeting strict deadlines.
- Drafted and managed correspondence, ensuring compliance with company and legal standards.
- Delivered technical assistance to team members, fostering a collaborative work environment.
- Informed customers about warranty policies and enforced warranty payments, ensuring compliance with terms and conditions.
IT Helpdesk Support
Refresh Business Solutions
11.2017 - 03.2021
- Handled sensitive client information, maintaining confidentiality and accuracy.
- Communicated effectively with clients to troubleshoot issues and provide timely resolutions.
- Provided invoices to clients and collected payments, ensuring accurate record-keeping and compliance.
- Developed training materials to assist clients in navigating software applications.
Customer Representative Attendant
Xanterra Inc.
05.2015 - 08.2016
- Organized and maintained accurate records through filing, emailing, scanning, printing, and faxing documentation.
- Managed reservations and collected payments, ensuring seamless financial transactions and accurate data entry.
- Communicated effectively with customers to resolve concerns and deliver tailored solutions in high-pressure situations.
- Supported organizational safety and security protocols, mitigating risks through diligent monitoring and proactive actions.
- Maintained a clean, orderly environment by completing administrative and housekeeping tasks during slow periods.
- Consistently followed procedures to ensure compliance with health and safety standards.
Education
Bachelor of Science - 21 Credits
Grand Canyon University
Phoenix, AZ01-2021
High School Diploma -
Homeschool
Orange Park, FL05-2015
Skills
- Case management
- Legal Understanding
- Technical Proficiency
- Communication
- Cross-functional collaboration
- Case documentation
- HIPAA compliance
- Records management
Timeline
Product Support Specialist
NOCO Company
07.2021 - 08.2024
IT Helpdesk Support
Refresh Business Solutions
11.2017 - 03.2021
Customer Representative Attendant
Xanterra Inc.
05.2015 - 08.2016
Bachelor of Science - 21 Credits
Grand Canyon University
High School Diploma -
Homeschool
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