Cierra Green
Summary
Successful Customer Service Agent with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Inbound Customer Service Representative
Discover Card
04.2022 - 11.2023
- Assisted cardmembers with inquiries , account management and problem resolution in fast paced call and chat environment .
- Navigated between multiple systems and screens efficiently.
- Developed strong rapport with customers, fostering long-term relationships that resulted in repeat business.
Customer Service Desk Associate
Lowes Home Improvement
04.2017 - 03.2022
- Assisted Customers with returns, rentals, billing, online orders and sales.
- Used proficient communication skills , as well as listening skills, empathy and knowledge.
- Collaborated with other departments to provide effective resolutions for the customer.
Seasonal Sales Representative
Macy's
09.2015 - 01.2016
- Maintained a clean and organized sales environment .
- Multitasked between laughing with a customer through a sale to resolving escalated customer issues.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Howard Highschool Of Technology
Skills
- Attention to Detail
- Positive Attitude
- Computer Skills
- Problem Solving
- Critical Thinking
- Verbal and Written Communication
- Microsoft Office
Timeline
Inbound Customer Service Representative
Discover Card
04.2022 - 11.2023
Customer Service Desk Associate
Lowes Home Improvement
04.2017 - 03.2022
Seasonal Sales Representative
Macy's
09.2015 - 01.2016
High School Diploma -
Howard Highschool Of Technology
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