Cierra Hernandez-Ortiz
Lansing
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Warehouse Worker
Amazon
Lansing
07.2023 - 09.2025
- Operated forklifts to transport goods within the warehouse efficiently.
- Sorted and organized inventory to maintain accurate stock levels.
- Packaged products for shipping while ensuring proper labeling and documentation.
- Followed safety guidelines to minimize risks during warehouse operations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Received and tracked incoming inventory shipments.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Customer Service Representative
TJX Companies
Lansing
10.2022 - 12.2023
- Assisted customers with inquiries and product information.
- Processed returns and exchanges efficiently and accurately.
- Resolved customer complaints through effective communication skills.
Assistant Manager
Rue 21
Okemos
01.2023 - 05.2023
- Supervised opening procedures to ensure efficient store operations.
- Trained new staff on customer service and operational standards.
- Managed inventory levels and restocked shelves as needed.
- Handled cash register operations and processed customer transactions accurately.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Analyzed, monitored, and maintained inventory.
Education
Eastern High School
Lansing, MISkills
- Forklift operation
- Inventory management
- Order fulfillment
- Safety compliance
- Customer service
- Cash handling
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Attention to detail
- Process improvement
- Self-motivated and disciplined
- Stock management
- Basic computer proficiency
Timeline
Warehouse Worker
Amazon
07.2023 - 09.2025
Assistant Manager
Rue 21
01.2023 - 05.2023
Customer Service Representative
TJX Companies
10.2022 - 12.2023
Eastern High School