Cierra Hicks
Millsboro,DE
Summary
Skilled HR professional well-versed in setting up and administering all types of benefits plans. Excellent verbal and written communication skills. Hardworking and diligent with a detail-oriented and thorough approach. Experienced Benefits Administrator skilled in finding providers, setting up plans and coordinating enrollments. Solid understanding of documentation, recordkeeping and compliance requirements. Advanced organizational, problem-solving and relationship-building skills developed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Benefits Administration Services(Remote)
Conduent Call Center
07.2023 - Current
- Reviewed benefits paperwork for accuracy and completeness.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Supported coordination of benefits open enrollment activities and process.
- Responded to employee inquiries regarding benefits and other HR topics.
- Helped employees register for benefits programs using online portals.
- Tracked various statistics and kept detailed records to support human resources department.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Located providers for employee medical, dental and life.
Department Manager
McDonald's
06.2018 - 07.2023
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Swing Manager/Keyholder
McDonald's
06.2016 - 09.2017
- Set schedules for 60 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Shift Manager/Key Holder
POPEYES LOUISIANA KITCHEN
08.2015 - 06.2016
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Swing/Shift Manager
Mcdonalds
10.2010 - 03.2014
- Motivated staff to perform at peak efficiency and quality.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
High School Diploma - One full semester of Microsoft skills
Arcadia High School
Oak Hall, VA06.2010
Skills
- Inventory (1 year)
- Customer Service (10 years)
- Training (8 years)
- Word (9 years)
- Food Safety (10 years)
- Management (10 years)
- Shift Management (10 years)
- Enrollment Procedures
- Benefits Administration
- Personnel File Management
- Benefits Oversight
- Excellent Communication
Certification
ServSafe (04/01/11 - Present)
Additional Information
- Multi-Task at a fast pace
- Train on proper procedures
- Skilled in Microsoft Office (word 60+ wpm, excel, PowerPoint)
- Takes Initiative to situations
Timeline
Benefits Administration Services(Remote)
Conduent Call Center
07.2023 - Current
Department Manager
McDonald's
06.2018 - 07.2023
Swing Manager/Keyholder
McDonald's
06.2016 - 09.2017
Shift Manager/Key Holder
POPEYES LOUISIANA KITCHEN
08.2015 - 06.2016
Swing/Shift Manager
Mcdonalds
10.2010 - 03.2014
High School Diploma - One full semester of Microsoft skills
Arcadia High School
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