Cierra Hicks
Summary
Versatile professional skilled in office administration, hospitality and team collaboration. Equipped with in-depth financial literacy and interpersonal skills. Strong history of engaging with C-Level executives to achieve a harmonious workplace coupled with efficiency. Looking to leverage 4+ years of administrative roles in order to secure a management position.
Overview
3
3
years of professional experience
Work History
Office Administrator
Red Noland INEOS Grenadier
01.2023
- Input and synchronized customer profiles between ELead and CDK, efficiently assigned incoming leads to sales team members, facilitating prompt response and enhancing sales opportunities
- Moderately complex data entry regarding the creation and maintenance of internal customer and vehicle databases using Excel
- Oversaw high volume customer gifting through USPS and FedEx
- Contributed to the successful introduction of a new brand in the automotive industry through collaboration with team members.
Personal Assistant
Kimberly S.
01.2021 - 01.2023
- Maintained clerical correspondence via email and phone, organized personal and professional calendars with reminders for upcoming meetings and events
- Coordinated meeting and work schedules for vendors and contractors
- Analyzed client reports to support supervisor's decision making on credible buyers
Key Holder
Bizarre Coffee Bar
06.2021 - 12.2021
- Provided exceptional customer service to high volume of customers.
- Trained new employees on restaurant procedures and addressed issues to provide input, feedback and coaching.
- Collaborated with employees to coordinate marketing activities to invite customers to special events.
Head Receptionist
Gary Yeomans Ford/Lincoln
01.2020 - 01.2021
- Advanced to lead position in new building to further promote brand and maintain customer satisfaction between 2 sites
- Responsible for issuing loaner vehicles to customers and ensuring that all loaner documentation is completed
- Managed every aspect of store presentation
- Trained and managed team of 2-3 part time receptionists.
Education
Associates in General Studies -
Pikes Peak Community College
12.2017
Skills
- Adaptable
- Proficient Technological and Social Media Literacy
- Leadership and Training
- Financial Literacy
- Customer Relationship Management
- 7 Years Hospitality background
Timeline
Office Administrator
Red Noland INEOS Grenadier
01.2023
Key Holder
Bizarre Coffee Bar
06.2021 - 12.2021
Personal Assistant
Kimberly S.
01.2021 - 01.2023
Head Receptionist
Gary Yeomans Ford/Lincoln
01.2020 - 01.2021
Associates in General Studies -
Pikes Peak Community College
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