Cierra Jackson
Dallas
Summary
Forward-thinking Customer Service Representative with proactive approach to resolving customer issues and enhancing client satisfaction. Assertive in communication and adept at building strong relationships with customers, consistently delivering exceptional service. Optimistic and ambitious, driven to stand out and achieve excellence in every task. Skilled in navigating challenging situations with positive attitude and effective problem-solving skills.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
CVS Health
04.2025 - Current
- Assisted medicare members with questions regarding plan benefits, coverage, eligibility, and enrollment.
- Explained Medicare Advantage, Part D prescription plans, copays, deductibles, and out of pocket costs.
- Followed CMS guidelines and maintained strict confidentiality under HIPPA.
- Used multiple internal systems simultaneously to research claims, view benefits, and update member accounts.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Assisted customers in navigating through various web pages on the company's website during their purchase process.
- Determined charges for services requested and arranged for billing.
Caregiver/Medication Technician
Sage Oaks
09.2024 - Current
- PRN/ Overnight
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Account Solutions / Front End Collector
Credit Acceptance
08.2024 - 04.2025
- Assisted customers with setting up payment plans and explained loan terms.
- Assisted in evaluating customer eligibility for payment extensions or alternative solutions.
- Managed a high volume of inbound and outbound calls to meet quality and call handling performance goals.
- Communicated clearly about due amounts, fees, and account consequences while following Credit Acceptance guidelines.
- Investigated account discrepancies and collaborated with internal teams to ensure accurate resolutions.
- Worked with customers to stop active repossessions.
- Applied negotiation tactics when dealing with difficult customers or those who have financial hardship issues.
Subrogation Adjuster
GEICO
09.2022 - 08.2024
- Coordinated with insurance carriers, policyholders, attorneys, and third parties to collect payments owed to Geico.
- Requested police reports, repair invoices, and claim documents to build accurate recovery files.
- Communicated with the adverse carriers, insured, and body shops to clarify claim details and payment responsibilities.
- Reviewed claims for subrogation opportunities, saving the company money through successful recoveries.
- Organized detailed documentation to support recovery decisions and maintained audit ready claim files.
- Collaborated with various departments to ensure compliance with state laws.
- Paid and processed claims within designated authority level.
Memory Care Caregiver
Arden Courts
11.2022 - 06.2024
- PRN/ Overnight
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
Bank Teller/Member Services Specialist
Prestige Community Credit Union
01.2020 - 09.2022
- Processed daily financial transactions including deposits, withdrawals, loan payments, check cashing, and account transfers with high accuracy.
- Identified potential fraud or suspicious activity.
- Assisted members with opening new accounts including checkings, savings, money market, and piggy savings.
- Reviewed loan applications for completeness and submitted requests for approval.
- Resolved account issues such as holds, overdrafts, disputes, and fee inquiries.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Demonstrated proficient knowledge of bank products and services to meet customer needs.
- Answered telephones to assist customers with questions and inquiries.
Bank Teller
East Texas Professional Credit Union
06.2017 - 12.2019
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Resolved customer complaints in a timely manner while maintaining the highest level of professionalism.
Education
HIGH SCHOOL DIPLOMA -
Marshall High School
Marshall, TX06.2015
Skills
- Claims processing
- Clear communication
- Data entry
- Customer communications
- Inbound phone calls
- Resolving issues
- Call control
- CRM software
- Critical thinking
- Claims management proficiency
- Claims processing documentation
- Medication coordination
- Documentation
- Patient mobility assistance
- Nutrition
- Records maintenance
Timeline
Customer Service Representative
CVS Health
04.2025 - Current
Caregiver/Medication Technician
Sage Oaks
09.2024 - Current
Account Solutions / Front End Collector
Credit Acceptance
08.2024 - 04.2025
Memory Care Caregiver
Arden Courts
11.2022 - 06.2024
Subrogation Adjuster
GEICO
09.2022 - 08.2024
Bank Teller/Member Services Specialist
Prestige Community Credit Union
01.2020 - 09.2022
Bank Teller
East Texas Professional Credit Union
06.2017 - 12.2019
HIGH SCHOOL DIPLOMA -
Marshall High School