Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cierra Jenkins

Sarasota,FL

Summary

Dynamic and dedicated professional with a strong background in customer service and cash handling at McDonald's. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Recognized for maintaining a clean workspace and supporting colleagues, contributing to a positive work environment and streamlined operations.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Cashier Assistant

McDonald's
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Improved team morale, leading by example and supporting coworkers during peak hours.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.
  • Streamlined transaction times with effective cash handling and scanning techniques.
  • Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.

Caregivers Home Health Aid

Caregiver Services Inc.
  • Ensured continuity of care by effectively communicating with other Home Health Care Aides during shift transitions or schedule changes.
  • Participated in ongoing professional development opportunities, staying current with industry best practices in home health care provision.
  • Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
  • Trained new staff members on best practices for home health care.
  • Participated in continuing education opportunities to stay informed about the latest developments in the field of home health care consulting.
  • Developed partnerships with local hospitals and healthcare providers to facilitate smooth transitions between acute care settings into home health care services.
  • Improved patient satisfaction by providing personalized home health care solutions and addressing individual concerns.
  • Mentored junior nurses entering the field of pediatric home health care by sharing knowledge about best practices related to assessment skills, effective communication strategies, and safe medication administration techniques.
  • Organized community outreach events to educate the public on the benefits of home health care services for various demographics including seniors, disabled individuals, and those recovering from illness or injury.
  • Developed and executed strategic plans to expand the reach of home health care services within the community.
  • Improved patient satisfaction by consistently providing high-quality home health care services.
  • Championed patient rights and advocated for their needs, resulting in enhanced satisfaction with the home health care experience.
  • Championed the adoption of innovative clinical practices and technologies, positioning the organization as a leader in home health care services.
  • Connected elderly or disabled residents with specialized services such as transportation assistance or home health care providers.
  • Facilitated care transitions for patients discharged from hospitals or other healthcare facilities back home, ensuring continuity of support services postdischarge.
  • Facilitated seamless transitions from hospital to home care for patients requiring long-term respiratory support, coordinating with home health agencies as needed.
  • Strengthened patient-provider relationships by serving as a liaison between healthcare professionals and patients, addressing any questions or concerns in an empathetic manner.
  • Provided exceptional customer service to patients and healthcare providers, fostering positive relationships and enhancing facility reputation.
  • Optimized clinical workflows by implementing electronic medical records systems, enhancing coordination among healthcare providers.
  • Promoted a positive and professional image of the home care agency through effective communication and relationship-building with clients, families, and healthcare professionals alike.
  • Facilitated seamless transitions of care by collaborating closely with case managers, discharge planners, and other healthcare professionals involved in the discharge process.
  • Educated patients on disease prevention, health maintenance, and self-care management strategies.
  • Decreased patient re-hospitalization and boosted recovery rates by coordinating with specialists, physicians and at-home caregivers.
  • Educated patients on proper oral hygiene techniques, leading to better home care routines and overall oral health improvement.
  • Coordinated discharge planning with families and healthcare providers to facilitate seamless transitions from hospital to home care.
  • Collaborated with families and healthcare teams to address patient needs effectively.
  • Educated pet owners on proper at-home grooming practices, promoting healthy habits for long-term pet care.
  • Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
  • Educated patients on preventive healthcare strategies and at-home care.
  • Served as a liaison between healthcare providers, social workers, and patients to ensure seamless care coordination and continuity.
  • Contributed to a collaborative work environment by effectively communicating with physicians, nurses, and other healthcare professionals.
  • Developed and maintained strong professional relationships with healthcare providers, patients, and families to facilitate optimal patient outcomes.
  • Mentored junior analysts in best practices associated with healthcare data analytics methodologies, contributing to a well-informed and highly skilled team.

Home Health Care

Simple Living Technology
01.2021 - 12.2023
  • Ensured continuity of care by effectively communicating with other Home Health Care Aides during shift transitions or schedule changes.
  • Participated in ongoing professional development opportunities, staying current with industry best practices in home health care provision.
  • Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
  • Trained new staff members on best practices for home health care.
  • Participated in continuing education opportunities to stay informed about the latest developments in the field of home health care consulting.
  • Developed partnerships with local hospitals and healthcare providers to facilitate smooth transitions between acute care settings into home health care services.
  • Improved patient satisfaction by providing personalized home health care solutions and addressing individual concerns.
  • Mentored junior nurses entering the field of pediatric home health care by sharing knowledge about best practices related to assessment skills, effective communication strategies, and safe medication administration techniques.
  • Organized community outreach events to educate the public on the benefits of home health care services for various demographics including seniors, disabled individuals, and those recovering from illness or injury.
  • Developed and executed strategic plans to expand the reach of home health care services within the community.
  • Improved patient satisfaction by consistently providing high-quality home health care services.
  • Championed patient rights and advocated for their needs, resulting in enhanced satisfaction with the home health care experience.
  • Championed the adoption of innovative clinical practices and technologies, positioning the organization as a leader in home health care services.
  • Connected elderly or disabled residents with specialized services such as transportation assistance or home health care providers.
  • Facilitated care transitions for patients discharged from hospitals or other healthcare facilities back home, ensuring continuity of support services postdischarge.
  • Facilitated seamless transitions from hospital to home care for patients requiring long-term respiratory support, coordinating with home health agencies as needed.
  • Strengthened patient-provider relationships by serving as a liaison between healthcare professionals and patients, addressing any questions or concerns in an empathetic manner.
  • Provided exceptional customer service to patients and healthcare providers, fostering positive relationships and enhancing facility reputation.
  • Optimized clinical workflows by implementing electronic medical records systems, enhancing coordination among healthcare providers.
  • Promoted a positive and professional image of the home care agency through effective communication and relationship-building with clients, families, and healthcare professionals alike.
  • Facilitated seamless transitions of care by collaborating closely with case managers, discharge planners, and other healthcare professionals involved in the discharge process.
  • Educated patients on disease prevention, health maintenance, and self-care management strategies.
  • Decreased patient re-hospitalization and boosted recovery rates by coordinating with specialists, physicians and at-home caregivers.
  • Educated patients on proper oral hygiene techniques, leading to better home care routines and overall oral health improvement.
  • Coordinated discharge planning with families and healthcare providers to facilitate seamless transitions from hospital to home care.
  • Collaborated with families and healthcare teams to address patient needs effectively.
  • Educated pet owners on proper at-home grooming practices, promoting healthy habits for long-term pet care.
  • Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
  • Educated patients on preventive healthcare strategies and at-home care.
  • Served as a liaison between healthcare providers, social workers, and patients to ensure seamless care coordination and continuity.
  • Contributed to a collaborative work environment by effectively communicating with physicians, nurses, and other healthcare professionals.
  • Developed and maintained strong professional relationships with healthcare providers, patients, and families to facilitate optimal patient outcomes.
  • Mentored junior analysts in best practices associated with healthcare data analytics methodologies, contributing to a well-informed and highly skilled team.

Education

Bayshore High
Bradenton, FL

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Patience and empathy
  • Store cleaning
  • Cash handling expertise
  • Basic math
  • Reliability and punctuality
  • Flexible schedule
  • Cash handling
  • Professional appearance
  • Critical thinking
  • Payment processing
  • Merchandise restocking
  • Relationship building
  • Loyalty program promotion
  • Productivity standards
  • Till balancing
  • POS system operation
  • Financial reporting
  • Accounts receivable

Certification

CNA/ HOME HEALTH CARE

Timeline

Home Health Care

Simple Living Technology
01.2021 - 12.2023

Cashier Assistant

McDonald's

Caregivers Home Health Aid

Caregiver Services Inc.

Bayshore High

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Cierra Jenkins