Cierra Jenkins
Baltimore,MD
Summary
Mental health professional with comprehensive experience in therapeutic practices, adept at fostering positive client outcomes. Skilled in individual and group therapy, crisis intervention, and treatment planning. Strong focus on collaborative team efforts and consistently achieving measurable results. Reliable and adaptable with excellent communication and problem-solving abilities, ensuring effective support in dynamic environments.
Overview
14
14
years of professional experience
Work History
Mental Health Therapist
Thrive Behavioral Health
Baltimore, MD
11.2017 - Current
- Identify and assess client and family needs, and ensure that the necessary services are provided.
- Develop and maintain clinical records such as treatment plans, progress notes, and termination summaries.
- Provide therapeutic support to adults, children, and couples.
- Promote the safety and well-being of clientele.
- Developed personalized treatment plans based on assessment outcomes and client needs.
- Implemented evidence-based therapeutic techniques to enhance client engagement and progress.
- Collaborated with multidisciplinary teams to optimize patient care and treatment effectiveness.
Crisis Information & Referral Line Program Manager
Healthcare Access Maryland (HCAM)
Baltimore, MD
09.2015 - 11.2017
- De-escalate crisis situations and assess various problems. Provide support to all individuals seeking help.
- Assess clients’ mental status thru interviews and observations, followed by making referrals to the appropriate services.
- Oversee daily operations of C & I referral line.
- Recruited, trained, and evaluated staff for performance.
- Managed department needs to ensure smooth workflow.
- Accurate and thorough documentation of all client interactions and cases.
- Led cross-functional teams to implement healthcare programs improving community access and engagement.
- Developed strategic partnerships with local organizations to enhance service delivery and outreach efforts.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Patient Service Associate
Sinai Hospital
Baltimore, MD
01.2012 - 01.2016
- Perform a variety of clerical responsibilities to support the Emergency Department staff to include greeting, registering and scheduling patients for both office visits and procedures.
- Accurately document clinical assessments and complete transcriptions for the physician, on an as needed basis.
- Facilitate the coordination of services needed and refer patients to the appropriate medical professional.
- Support patient needs by advocating his or her concerns and escalating complaints to the appropriate department.
- Screen inbound phone calls from to assess the patient’s needs while maintaining outstanding customer service per the company’s procedures and standards.
- Handled patient inquiries and concerns, providing timely responses and support.
- Identify process improvement opportunities to increase efficiency and encourage a friendly team oriented work environment.
Education
Licensed graduate Professional Counselor -
Maryland01.2017
Master of Science - Clinical Psychology w/ specialization in Counseling
Walden University
Baltimore, MD08.2015
Bachelor of Science - Psychology
Towson University
Towson, MD06.2012
Bachelor of Science - Biology
York College of Pennsylvania
York, PA06.2007
Skills
- Suicide prevention
- Self-harm intervention
- Individual & family counseling
- Cross functional team leadership
- Strategic planning
- Cross-functional team leadership
Timeline
Mental Health Therapist
Thrive Behavioral Health
11.2017 - Current
Crisis Information & Referral Line Program Manager
Healthcare Access Maryland (HCAM)
09.2015 - 11.2017
Patient Service Associate
Sinai Hospital
01.2012 - 01.2016
Master of Science - Clinical Psychology w/ specialization in Counseling
Walden University
Bachelor of Science - Psychology
Towson University
Licensed graduate Professional Counselor -
Bachelor of Science - Biology
York College of Pennsylvania