Cierra Johnson
Relocating To Colorado,June
Summary
A highly organized, motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised or quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Operations Assistant
Therapy South
Chula Vista, CA
09.2022 - Current
- Checked patients in and out for appointments and collected co-payments.
- Answered incoming calls, responded to inquiries from patients and other medical offices, and transferred accordingly
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Utilized software programs such as Excel, Word, and Google Forms, for data entry and reporting purposes.
- Assisted in troubleshooting any technical issues that arose during daily operations.
- Ensured the accuracy of patient data in the EMR system.
- Monitored inventory levels of office supplies and coordinated orders when needed.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Assisted with set up for social events and food deliveries.
- Maintained positive working relationship with fellow staff and management.
- Developed and cultivated relationships with Service Coordinators
Administrative Assistant
CBG Building Company
La Jolla, CA & Remote
02.2016 - 08.2022
- Audited Subcontractor Certified Payroll to ensure accuracy with State and Federal Laws
- Processed invoices for payment using accounting software applications.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers, and fax machines.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated mailings including sorting mail, and preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Maintained filing system for records, correspondence and other documents.
- Provided training to new hires on office policies and procedures.
Customer Experience Manager
Michaels
Rancho San Diego, CA
10.2015 - 02.2016
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Maintained Store cleanliness and created work plans for improvement areas.
- Scheduling and managing in-store events.
- Maintained up-to-date knowledge of product features, benefits, pricing, and promotions.
- Successfully balanced cash drawers and performed end-of-day reconciliation procedures with meticulous attention to detail.
Sales Specialist
Michaels
Rancho San Diego, CA
11.2013 - 10.2015
- Maintained a neat and organized store environment by restocking shelves, arranging displays, and ensuring cleanliness to enhance the overall shopping experience.
- Provided exceptional customer service by greeting and assisting customers with inquiries, product recommendations, and purchases, resulting in increased customer satisfaction scores.
- Operated cash registers accurately and efficiently, handling cash, credit card transactions, and returns in compliance with company policies.
Education
High School Diploma -
El Capitan High School
Lakeside, CA06.2014
Some College (No Degree) - Sociology
Grossmont College
Skills
- Fast Learner
- Attention to Detail
- Excellent Customer Service
- Data-Entry
- Organized
- Excellent Teamwork & Collaboration
- Data Entry
- Mail distribution
- Multitasking and prioritization
- Proficient in Microsoft Word, PowerPoint, Excel, and Google Docs
References
Available upon request
Timeline
Operations Assistant
Therapy South
09.2022 - Current
Administrative Assistant
CBG Building Company
02.2016 - 08.2022
Customer Experience Manager
Michaels
10.2015 - 02.2016
Sales Specialist
Michaels
11.2013 - 10.2015
High School Diploma -
El Capitan High School
Some College (No Degree) - Sociology
Grossmont College
Similar Profiles
De'Ahveyon WilliamsDe'Ahveyon Williams
Head Rehab Tech at Therapy SouthHead Rehab Tech at Therapy South
Maddie MillerMaddie Miller
Pilates Instructor at Therapy South PilatesPilates Instructor at Therapy South Pilates
Kimberly RodriguezKimberly Rodriguez
Administrative Manager at Pinecrest Physical Therapy SouthAdministrative Manager at Pinecrest Physical Therapy South