Cierra Jones

Customer-oriented Sales Administrator with a background dealing with customer requests and providing quotations, stock availability and delivery date information. Experienced in resolving customer disputes and processing sales orders and contracts. Organized professional recognized for creating and implementing new, efficient methods for both inventory and shipping.

Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

• Successfully opened and secured several key accounts within first year in new role as Sales Administrator including a documented $10,000 account.
• Used Microsoft Excel to record sales trends, week to date sales goals and inventory tracking spreadsheets.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product.
• Handled and composed over 12 months of marketing and promotional materials showcasing new products and monthly promotions.
• Successfully operated a $2.5 million store first year as Store Leader and was one of 4 stores in a 14 store district that achieved and exceeded sales and profit.
• First in District to obtain an excellent guest service award and recognition.
• Maintained above average results in sales, attachments and guest service.
• Assisted with the development and coaching that resulted in three previous Assistant Store Leaders promoting into Store Leaders.
• Obtained several awards during annual conference including: Top NPS, Circle of Life, Attachment Rate, PGM and Sales.
• For Quarter 2 of 2021, we performed and ranked 39 out of 2500 plus stores company wide for a percentile rank of 98.8%.

• Utilize company tools to develop and train associates to attain a successful business culture.
• Empowered team to have an NCO (neat, clean and organized) store that will provide a better shopping experience for all guests.
• Proficient knowledge with proper store opening and closing procedures. Coaches and provides positive feedback to associates in a timely manner.
• Complete weekly schedules and abide by payroll policies.
• Processing all daily receiving product deliveries and insuring sales floor is always stocked with merchandise.
• Developing action and coaching plans for team members in need of improvement, and providing feedback with daily/weekly status calls.
• Establishing a course of action for self and others to ensure that work is completed efficiently.
• Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
• Respond favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports and exit interview data, store visit reports, audits, compliance reporting, and guest service data.
• Strong understanding of what is needed to motivate and retain top talent.
• Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely