Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cierra Jones

Cierra Jones

Charlotte,NC

Summary

Dynamic and detail-oriented professional with a strong background in client services, POS systems, and appointment scheduling. Proven expertise in the beauty, hospitality, and management sectors, complemented by a genuine passion for aesthetics. Committed to delivering exceptional customer experiences while pursuing a long-term goal of becoming a cosmetic nurse injector. Eager to leverage skills and industry knowledge to contribute effectively in a fast-paced environment.

Overview

2020
2020
years of professional experience

Work History

Hospitality Staff

Fahrenheit Restaurant
2020 - 2021
  • Worked in fast-paced hospitality environment.
  • Provided excellent customer service while completing cosmetology school.

Manager / Receptionist

Beautiful Brows and Lashes
01.2015 - 01.2020
  • Started as Receptionist at age 14, promoted to Manager after 4 years.
  • Handled inventory, payroll, and employee scheduling.
  • Managed customer service, appointment bookings, and product sales.

Assistant

Pur Salon
2021 - 2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Hair Salon Assistant

Modern Salon And Spa
12.2023 - 2025
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
  • Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
  • Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.

Education

Nursing Program

Central Piedmont Community College
08.2025

CNA License - Nursing Assistant

Divine Health Academy
Charlotte, North Carolina
06.2025

Cosmetology License - Cosmetology

Paul Mitchell The School
Charlotte, NC
02.2021

Skills

  • POS systems & appointment booking
  • Sales & customer service
  • Inventory management & payroll
  • High-volume call handling
  • Organization & multitasking
  • Professional front desk operations

Timeline

Hair Salon Assistant

Modern Salon And Spa
12.2023 - 2025

Manager / Receptionist

Beautiful Brows and Lashes
01.2015 - 01.2020

Nursing Program

Central Piedmont Community College

Hospitality Staff

Fahrenheit Restaurant
2020 - 2021

Assistant

Pur Salon
2021 - 2023

CNA License - Nursing Assistant

Divine Health Academy

Cosmetology License - Cosmetology

Paul Mitchell The School

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