Cierra Jones
Summary
Dynamic Front of House Team Leader at Chick-fil-A, skilled in task delegation and customer relations. Successfully trained new staff, enhancing team collaboration and service quality. Expert in upselling strategies and maintaining a welcoming atmosphere, consistently addressing customer concerns with professionalism and effective problem-solving. Committed to upholding cleanliness and quality standards.
Overview
2
2
years of professional experience
Work History
Front of House Team Leader
Chick-fil-A
05.2024 - Current
- Helped guests at tables when in need of assistance.
- Assisted servers with filling beverages, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Established welcoming atmosphere by greeting each guest warmly.
Education
No Degree - Junior High Education
Oakland Mills Highschool
Columbia, MD06-2027
Skills
- Task delegation
- Upselling strategies
- Social media marketing
- Order taking
- Phone etiquette
- Stock management
- Team collaboration
- Greeting guests
- Personal hygiene
- Money handling
Timeline
Front of House Team Leader
Chick-fil-A
05.2024 - Current
No Degree - Junior High Education
Oakland Mills Highschool