Cierra Kaplan
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a company who offers growth for longer term employment.
Overview
12
12
years of professional experience
Work History
Realtor
Omni Homes International
02.2023 - Current
- Assist buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Write contracts to outline sales and purchases of properties.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Compared recently sold area properties to determine competitive market prices.
- Communicated with clients to understand property needs and preferences.
- Completed property walk-through before completing deals to uphold accuracy in listings and appraisals.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Negotiated, facilitated, and managed real estate transactions.
- Developed new business and managed new and existing clients.
- Generated leads for sales through cold calls and referrals.
Server / Bartender
Whiskey Roads
02.2022 - Current
- Cultivated warm relationships with regular customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Assistant Coach - Personal Trainer
Body Temple Fit
01.2021 - 04.2022
- Created content for business page to promote programs
- Developed strong relationship with clients to assist in reaching goals, build trust and rapport.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Construction Coordinator
Southern Arizona Pools
06.2019 - 09.2021
- Sourced suppliers and purchased necessary materials for work.
- Ensured materials were available and delivered to jobs on time during a time of unstable supply and demand.
- Kept steady inventory of materials.
- Updated clients on upcoming work.
- Assisted designers with material selection.
- Kept projects on schedule and within budget while serving as project leader.
- Held weekly construction progress and status meetings with project team.
- Prepared construction files for field superintendent's.
- Managed and scheduled over 40 contractors for each build.
Bottle service
GBOD Group-El Chingon
06.2018 - 05.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Quickly and efficiently take guest orders whilst preparing their cocktails
- Utilization and thorough knowledge of POS systems
- Charismatic personality easily resolves confrontation.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
-
Receptionist
Bishop & Brown LLC, Medicare Brokers
02.2016 - 04.2018
- Process incoming enrollments for multiple carriers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Assist with Accounts Receivable.
- Design and mail out marketing materials, such as postcards and fliers
- Sustain compliance within CMS regulations
- Contract brokers with a variety of carriers.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Member service
Costco Wholesale
08.2015 - 02.2016
- Assisted the cashier with boxing members' groceries
- Stocked the shelves and kept an orderly environment
- Assisted members in need with gathering groceries
- Signed new members up for a membership and upsold higher memberships.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments, and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
General Manager
Firehouse Subs
05.2012 - 08.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Forecasted inventory requirements.
- Project managed multiple tasks and responsibilities to ensure efficient staffing and operations.
- Maintained all employee files to be compliant with corporate policies and local labor laws.
- Monitored weekly inventory to ensure minimal waste was used.
Education
Real Estate License -
Hogan School of Real Estate
Tucson, AZ12.2022
Nutrition -
Pima Community College
Tucson, AZBartending Certificate -
GASLAMP BARTENDING SCHOOL
San Diego, CA01.2018
LEAD Program Certificate -
CALIFORNIA ALCOHOLIC BEVERAGE CONTROL
San Diego, CA01.2018
Skills
- Microsoft Word
- Excel
- Outlook
- Power Point
- Publisher
- Calm Under Pressure
Additional References
Additional references upon request.
References
- Chad Cox, Southern Arizona Pools, Owner, (520) 437.3367, chad@soazpools.com
- Brad Bishop, Bishop & Brown, Owner, (520) 465.5813
- Lee Transue, Firehouse Subs, General Manager/ Co-Owner, (520) 906-9306, rltransue@gmail.com
- Jennifer Gomez, Whiskey Roads, Owner / Manager, (520) 971-5834
Timeline
Realtor
Omni Homes International
02.2023 - Current
Server / Bartender
Whiskey Roads
02.2022 - Current
Assistant Coach - Personal Trainer
Body Temple Fit
01.2021 - 04.2022
Construction Coordinator
Southern Arizona Pools
06.2019 - 09.2021
Bottle service
GBOD Group-El Chingon
06.2018 - 05.2019
Receptionist
Bishop & Brown LLC, Medicare Brokers
02.2016 - 04.2018
Member service
Costco Wholesale
08.2015 - 02.2016
General Manager
Firehouse Subs
05.2012 - 08.2015
Real Estate License -
Hogan School of Real Estate
Nutrition -
Pima Community College
Bartending Certificate -
GASLAMP BARTENDING SCHOOL
LEAD Program Certificate -
CALIFORNIA ALCOHOLIC BEVERAGE CONTROL
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