Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cierra King

Lees Summit,Missouri

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Engagement Specialist

Carenet Healthcare
07.2024 - Current
  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
  • Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards customer success.
  • Consistently met or exceeded sales goals by effectively addressing client needs and demonstrating the value of services.
  • Utilized product knowledge to educate customers on features and benefits.

Summer School Paraprofessional

LSR7 School District
05.2024 - 07.2024
  • Implemented behavioral management strategies, resulting in reduced disruptions and increased focus on learning tasks.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Barista

Hy-Vee, Starbucks
04.2021 - 07.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Server

Applebee's Neighborhood Grill & Bar
06.2023 - 11.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Blue Hills Country Club
01.2023 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.


Education

High School Diploma -

Lee's Summit North High School
Lee's Summit
05-2023

Skills

  • Customer Service Skills
  • Multi-Tasking
  • Problem-solving
  • Attention to Detail
  • Communication
  • Teamwork

Certification

Seal of Biliteracy (Spanish)- DESE

Timeline

Engagement Specialist

Carenet Healthcare
07.2024 - Current

Summer School Paraprofessional

LSR7 School District
05.2024 - 07.2024

Server

Applebee's Neighborhood Grill & Bar
06.2023 - 11.2023

Server

Blue Hills Country Club
01.2023 - 05.2023

Barista

Hy-Vee, Starbucks
04.2021 - 07.2024

High School Diploma -

Lee's Summit North High School

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Cierra King