Cierra Krause

• Manage a live dashboard of product quotes, facilitating a weekly delivery of assigned quotes to account managers for feedback, updating the dashboard, coordinating with operations for updates into our CRM, and then created a live interactive data analytics dashboard that tracks quote conversions by product, account manager, and customer.
• Facilitated a small scale initiative to increase following on LinkedIn by introduction of a content calendar with weekly posts highlighting sponsorships, employees, products and industry involvement. Most recently, launched an internal campaign to increase employee activity on LinkedIn to improve the representation of our company. Additionally, launched a Facebook landing page to highlight key community involvement and company news. Other responsibilities include designing and distributing email newsletters via Constant Contact to an audience of 11,000 regarding product campaigns, employee introductions, and community involvement.
• Coordinates sponsorship for over twenty golf tournaments to facilitate networking between our company and industry leaders, as well as to contribute to fundraisers and charities promoted by the tournament. Participation in the tournaments involved representing the company at a branded booth on tee boxes with food, beverages, and marketing merchandise and materials to highlight our services.
• Extracted over 7000 contacts from company account managers and then manually refined formatting to maintain consistency across an excel database for ease of access by upper management.
• Planned and executed a 200-person Crawfish Boil to strengthen relations with industry leaders and promote our company.
• Oversee marketing collateral from beginning to end, including sourcing, purchasing, distribution, and budget tracking.
• Responsible for creating and designing marketing graphics, presentations, merchandise, internal sales bulletins, brochures, line-sheets, and case studies.
• Other duties include assisting upper management with weekly reports, meetings, room reservations, filing, and administrative duties such as greeting customers in office and fielding phone calls.

- Created over 200 flyers, posters, and social media posts, as well as a couple departmental videos, a few presentations, written grants, and articles for the Parks and Recreation Department.

- Worked diligently with each division within the Parks and Recreation Department to ensure programs are properly advertised for by providing department specific social media schedules and assist with any additional duties at events, such as: ticket sales, food sales, booth operation, as well as photograph and video each event. A recently new task has been added to streamline our analytic process and provide quarterly and monthly analytic updates from our social media and monthly newsletter to the directors and supervisors. - Assist the Administrative Coordinator in our day-to-day operations when a fill was needed. Duties include, but are not limited to: answering phones, program registrations, ticket sales, and city facility rentals.

- Notable projects: Monthly digital newsletter using MailChimp, designing and publishing the 2021 Annual Report with Adobe InDesign, producing start to finish the 2023 Summer Brochure - including article writing, event description editing, and designing with Adobe InDesign. Streamlined our Content Creation Calendar, our description editing process for our brochure, and begun providing Analytical Data to Division Supervisors.

- Promoted to Assistant Hall Director for the Spring 2021 semester gaining additional responsibilities of building work schedules, running three weekly meetings, managing a ten person staff, and guaranteeing the Residence Hall ran smoothly on a 24/7 basis. Received an overall superior rating for performance for the Spring 2021 semester.

- Selected, trained, and evaluated resident assistant and desk worker staff.

- Tracked and reported on in-hall programming initiatives.

- Served on the executive council for Community Assistant Honor Council. Planned volunteer opportunities, served as the voice for the student staff, receiving complaints and discussing improvements for the department with superiors, worked side by side with training committee to improve bi-annual training, and planned and executed a one-hundred-person banquet.

- Created and executed eighteen educational programs for Residence Hall that improved Resident knowledge regarding Global and Cultural Awareness, Personal Growth, Academic Development, and Social Expansion.

- Handled various incidents daily in order to protect residents and maintain a safe and conducive learning environment.

- Each semester for six semesters managed a floor of 30-55 students. - Communicated with Residents regarding well-being and educational success throughout school year.