Cierra Langhammer
Summary
Adept at alternative dispute resolution and professional ethics, I significantly enhanced negotiation outcomes and client support at GlobalTranz. Leveraging skills in dispute analysis and information collection, I trained peers and upheld industry standards, demonstrating a results-driven approach with a focus on continuous improvement and ethical integrity. Experience in customer service, outbound and inbound logistics coordination and damage/loss claims.
Overview
8
8
years of professional experience
Work History
Dispute Resolution Specialist
GlobalTranz
12.2022 - Current
- Resolved disputes by expertly analyzing cases and implementing effective negotiation strategies.
- Employed critical thinking skills when assessing disputes to identify underlying issues contributing to conflict escalation or stagnation during negotiations sessions successfully.
- Provided extensive support for clients throughout the dispute resolution process, offering guidance on best practices and potential solutions.
- Trained new team members on company policies, procedures, and best practices in dispute resolution techniques to ensure consistent performance across the department.
- Maintained strict adherence to ethical guidelines and industry best practices, upholding the highest standards of professionalism and integrity in all aspects of dispute resolution work.
Logistics Dispatcher
T Force Freight Formerly UPS Freight
11.2017 - 12.2022
- Maintained detailed records of all dispatched orders, ensuring accuracy in invoicing and regulatory compliance.
- Improved communication between dispatchers and drivers through the implementation of advanced GPS tracking technology and mobile applications.
- Analyzed shipment trends to anticipate future logistics needs and proactively adjust resources accordingly.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with consignees.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Birthday Party Coordinator
Axtion Air
01.2017 - 11.2017
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Maintained party areas during busy events for as many as 50 guests.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
Education
High School Diploma -
Dale County High School
Midland City, AL05.2016
Skills
- Alternative dispute resolution
- Issue Identification
- Dispute Analysis
- Document Preparation
- Professional ethics understanding
- Information Collection
- Maintaining confidentiality
- Problem-Solving
- Multitasking
- Reliability
- Task Prioritization
- Self Motivation
- Professionalism
Timeline
Dispute Resolution Specialist
GlobalTranz
12.2022 - Current
Logistics Dispatcher
T Force Freight Formerly UPS Freight
11.2017 - 12.2022
Birthday Party Coordinator
Axtion Air
01.2017 - 11.2017
High School Diploma -
Dale County High School
Similar Profiles
Xavier JonesXavier Jones
Carrier Sales Rep at GlobaltranzCarrier Sales Rep at Globaltranz
Jameson KnechtJameson Knecht
Sales Representative Intern at GlobalTranzSales Representative Intern at GlobalTranz
Jennifer SolymosiJennifer Solymosi
Business Development | Partner Channel Recruiter at GlobalTranzBusiness Development | Partner Channel Recruiter at GlobalTranz