Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cierra Lawson

Metairie,LA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Medical Receptionist

LCMC Health
01.2024 - Current
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Contact Center Agent

Veyo Transportation
04.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer requests for products, services and company information.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Educated customers on company systems, form completion and access to services.
  • Answered over 50 calls per shift to meet fast-paced call center demands.

Marketing Coordinator

Waitr Inc
04.2020 - 07.2021
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Answered general marketing department inquiries by email, phone and mail.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
  • Tracked and reported on marketing campaign responses.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.

Driver

Waitr Inc
07.2018 - 04.2020
  • Defined problems, collected data, established facts and validated conclusions
  • Adhered to quality and service standards to support operational goals
  • Troubleshot minor problems and reported larger technical issues
  • Provided efficient and courteous service to customers at all times
  • Responded quickly to meet customer needs and resolve problems
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings. Authored crisp and interesting marketing copy to engage target consumers and drive sales. Communicated closely with all applicable parties within company, including art department, upper management and sales team. Coordinated innovative strategies to accomplish objectives and boost long-term profitability
  • Verified daily deliveries against shipping instructions before delivering to customers. Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions. Completed routine pre- and post- trip inspections to evaluate vehicles and assess

Office Assistant

Quality Care Inc
08.2019 - 03.2020
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Managed and completed paperwork and overall office administration operations.
  • Attended to office operations and required paperwork.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Cook

Sonics Drive In
10.2014 - 06.2018
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Transitioned between breakfast and lunch service.

Ramp Agent

GAT Airline Ground Support
09.2012 - 04.2014
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Transferred luggage from aircraft to collection areas safely using movable equipment.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.

Cashier

McDonald's Restaurant
11.2010 - 01.2012
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Film Crew Member

AMC Theatres
04.2009 - 10.2010
  • Assisted in setting up and breaking down of props and fabrications.
  • Floated between departments to assess needs and manage small tasks as assigned.
  • Participated in pre-production planning such as scheduling, location scouting and equipment rental.
  • Verified working condition of equipment prior to beginning of shoot.

Cashier

Winn Dixie Supermarket
11.2008 - 06.2009
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped close to 80 customers daily to complete purchases, locate items, and join reward programs

Education

Associate of Applied Science - Health Information Management, Billing And Coding

Blue Cliff College - Alexandria
Alexandria, LA
01.2024

Health Information Management, Billing And Coding -

Blue Cliff College
Alexandria, LA
02.2022

High School Diploma -

Riverdale High School
Jefferson, LA
05.2009

Skills

  • Customer Service
  • Team Collaboration
  • Analytical Thinking
  • Problem Solving
  • Relationship Building
  • Computer Proficiency
  • Customer Experience
  • Statistical Analysis
  • Verbal and Written Communication
  • Call Documentation
  • Scripted Calls
  • Special Requests
  • Credit Card Transaction Processing
  • Installation and Testing

Additional Information

References Available Upon Request

Timeline

Medical Receptionist

LCMC Health
01.2024 - Current

Contact Center Agent

Veyo Transportation
04.2022 - Current

Marketing Coordinator

Waitr Inc
04.2020 - 07.2021

Office Assistant

Quality Care Inc
08.2019 - 03.2020

Driver

Waitr Inc
07.2018 - 04.2020

Cook

Sonics Drive In
10.2014 - 06.2018

Ramp Agent

GAT Airline Ground Support
09.2012 - 04.2014

Cashier

McDonald's Restaurant
11.2010 - 01.2012

Film Crew Member

AMC Theatres
04.2009 - 10.2010

Cashier

Winn Dixie Supermarket
11.2008 - 06.2009

Associate of Applied Science - Health Information Management, Billing And Coding

Blue Cliff College - Alexandria

Health Information Management, Billing And Coding -

Blue Cliff College

High School Diploma -

Riverdale High School

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