Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Leonard

Jacksonville

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in tire installation and customer service. Proven ability to enhance operational efficiency through effective workflow improvements and team collaboration. Skilled in vehicle repair and committed to maintaining high safety standards, ensuring customer satisfaction and trust.

Overview

17
17
years of professional experience

Work History

Tire Technician

Sam’s Club
11.2023 - Current
  • Learned and applied traffic control procedures to ensure safety on construction sites.
  • Assisted in setting up and maintaining signage for optimal visibility and driver awareness.
  • Monitored traffic flow and adjusted signals as necessary to enhance safety measures.
  • Followed safety protocols while using personal protective equipment (PPE) on job sites.
  • Supported crew members in executing daily assignments, contributing to overall project efficiency.

Claims Supervisor

Walmart
07.2022 - 11.2023
  • Oversaw claims processing team, ensuring accurate and timely resolution of customer issues.
  • Developed training materials for new hires, enhancing onboarding experience and efficiency.
  • Implemented workflow improvements, reducing claim processing time by streamlining procedures.
  • Monitored compliance with company policies, maintaining high standards in claims management.
  • Analyzed data trends in claims submissions, identifying areas for process enhancements and cost savings.
  • Collaborated with cross-functional teams to resolve escalated claims, fostering strong interdepartmental relationships.
  • Conducted regular performance reviews, setting goals to elevate team productivity and service quality.

Tire and Lube Technician

Walmart
04.2021 - 11.2023
  • Performed tire rotations and oil changes following safety protocols and manufacturer specifications.
  • Conducted thorough inspections of vehicles to identify maintenance needs and recommend services.
  • Utilized diagnostic equipment to assess vehicle performance and troubleshoot issues effectively.
  • Maintained cleanliness and organization in service areas, ensuring compliance with safety standards.
  • Collaborated with team members to streamline service processes and enhance efficiency during peak hours.
  • Trained new technicians on equipment usage, safety practices, and customer service techniques.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
  • Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Assisted team members in completing complex repairs, fostering collaboration within the workplace.
  • Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
  • Greeted customers and answered questions about oil changes and other services.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.

Tle Service Writer

Walmart
12.2020 - 04.2021
  • Assisted customers with service inquiries and ensured accurate documentation of requests.
  • Coordinated repair orders, scheduling, and follow-ups to enhance customer satisfaction.
  • Utilized diagnostic tools to assess vehicle issues and communicate findings effectively.
  • Supported technicians by preparing work orders and ensuring availability of necessary parts.
  • Assisted customers in identifying service needs and scheduling appointments efficiently.
  • Provided accurate information on service options, ensuring customer satisfaction and understanding.
  • Coordinated with technicians to streamline workflow and optimize service delivery processes.
  • Maintained organized service records, improving data retrieval and accuracy for future reference.
  • Supported inventory management by tracking parts usage and notifying procurement of low stock levels.

Asm

Dollar Tree Stores
12.2019 - 04.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Cashier

Dollar Tree
02.2017 - 12.2019
  • Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
  • Maintained knowledge of store promotions and product locations to assist customers effectively.
  • Handled cash register operations, including opening and closing procedures, with attention to detail.
  • Assisted in inventory management by restocking shelves and organizing merchandise displays.
  • Provided excellent customer service through active listening and problem-solving skills during inquiries.

Flagger

Jolly Roger Motor Cross Track
06.2008 - 09.2012
  • Learned and applied traffic control procedures to ensure safety on construction sites.
  • Assisted in setting up and maintaining signage for optimal visibility and driver awareness.
  • Monitored traffic flow and adjusted signals as necessary to enhance safety measures.
  • Followed safety protocols while using personal protective equipment (PPE) on job sites.
  • Supported crew members in executing daily assignments, contributing to overall project efficiency.

Education

High School Diploma -

Penn Foster High School
10.2024

Skills

  • Tire installation
  • Tire mounting
  • Tire balancing
  • Wheel balancing
  • Safety procedures
  • Oil changes
  • Air compressor operation
  • Torque wrench operation
  • Vehicle lifting
  • Fluid checks
  • Hydraulic jack usage
  • Machinery operation
  • Pressure monitoring
  • New tire installation
  • Work order processing
  • Vehicle repair

Timeline

Tire Technician

Sam’s Club
11.2023 - Current

Claims Supervisor

Walmart
07.2022 - 11.2023

Tire and Lube Technician

Walmart
04.2021 - 11.2023

Tle Service Writer

Walmart
12.2020 - 04.2021

Asm

Dollar Tree Stores
12.2019 - 04.2020

Cashier

Dollar Tree
02.2017 - 12.2019

Flagger

Jolly Roger Motor Cross Track
06.2008 - 09.2012

High School Diploma -

Penn Foster High School

Similar Profiles

CREATE PROFILE