Cierra Lewis-Lane
El Cajon,CA
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Records clerk position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Caregiver, Special Needs and Children
ComForcare Home Care
09.2022 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Used Swyft CG maintain records of services performed and apparent condition of patients.
- Conferred with supervisor to discuss patient condition and medical care.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained frequent supervision of residents unable to call for assistance.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Working with children with disabilities and Elderly
Housekeeping Supervisor
Green AND Ivy Cleaning Services
02.2021 - 03.2022
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Created and implemented training programs to enhance employee performance.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying and ironing.
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Managed household staff while parents were away.
Front Desk Medical Receptionist/Medical Records Clerk
Dr.Dennis O DomguezMDandDr.Corrine-Ancona-Young DO
06.2010 - 01.2017
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Completed and filed financial documentation for accounting purposes.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Billing and coding ICD9-IDC10
- Convert paper chart to EMR
- Checked patient insurance, demographic, and health history to keep information current
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Organized paperwork such as charts and reports for office and patient needs
- Helped patients complete necessary medical forms and documentation
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Adhered to strict HIPAA guidelines to protect patient privacy
- Completed patient referrals to other medical specialists
- Supported office staff and operational requirements with administrative tasks
- Performed various administrative tasks by filing, copying and faxing documents
- Placed new supply orders, managed inventory and restocked clerical spaces
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Assisted with medical coding and billing tasks
- Registered and verified patient records before triage with most up-to-date information
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Conducted patient intake interviews, recording and documenting relevant information
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Managed office bookkeeping with insurance billing and patient payments
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed multi-line phone system and pleasantly greeted patients
- Completed clerical duties and tasks for clinic administration
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Invoiced patients accurately in line with charging guidelines
- Transcribed phone messages and relayed to appropriate personnel
- Notified manager of incidents and potential incidents relating to patients and staff for swift action
- Printed prescription requests and queries in compliance with practice protocol
- Processed medical insurance claims and payments
- Prepared and processed patient referrals and transfer requests
- Received and routed laboratory results to correct clinical staff members
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Obtained payments from patients and scanned identification and insurance cards
- Answered phone calls and messages for Two-physician MD,DO medical facility, scheduling appointments, and handling patient inquiries
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Maintained current and accurate medical records for patients
Education
No Degree - Medical Assisting
UEI College - Chula Vista
Chula Vista05.2023
High School Diploma -
Chaparral High School
El Cajon05.2009
Skills
- Supporting Daily Living Needs
- Outdoor Activities
- Special Needs Clients
- Client Requirements
- Administer Medication
- Housekeeping
- Vitals Monitoring and Documentation
- Clean Living Spaces
- Medical Chart Documentation
- Baby Sign Language
- Feeding Assistance
- Cardiopulmonary Resuscitation (CPR)
- Multitasking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Caregiver, Special Needs and Children
ComForcare Home Care
09.2022 - Current
Housekeeping Supervisor
Green AND Ivy Cleaning Services
02.2021 - 03.2022
Front Desk Medical Receptionist/Medical Records Clerk
Dr.Dennis O DomguezMDandDr.Corrine-Ancona-Young DO
06.2010 - 01.2017
No Degree - Medical Assisting
UEI College - Chula Vista
High School Diploma -
Chaparral High School
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