Cierra Liggon
Greensboro,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Small Package Handler
UPS
03.2023 - Current
- Improved package handling efficiency by implementing proper sorting techniques and prioritizing tasks.
- Reduced potential for damaged goods through careful handling, stacking, and securing of packages during transportation.
- Enhanced team productivity by collaborating effectively with coworkers to ensure timely completion of tasks.
- Streamlined package processing by accurately scanning barcodes and updating tracking information in the system.
- Assisted in training new hires on proper package handling procedures, promoting consistent quality across the team.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
Refugee Resettlement Intern
Church World Services
08.2022 - 05.2023
- Enhanced client integration by providing cultural orientation and community resources for around 30 clients at a time.
- Assisted refugees in attaining self-sufficiency through employment services and job placement support.
- Collaborated with local service providers to ensure optimal access to healthcare, education, and housing for clients.
- Developed strong professional relationships with employers, fostering network of potential job opportunities for clients.
- Facilitated transportation arrangements to medical appointments, job interviews, and other essential activities for clients.
Customer Service Representative
Anomaly Squared
01.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information on over 30 calls a day.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Social Work
University of North Carolina At Greensboro
Greensboro, NC05.2023
Skills
- Logistics knowledge
- Cultural Sensitivity
- Service planning
- Resource Navigation
- Safety Procedures
- Family Support
- Adaptability and Flexibility
- Deadline Adherence
Timeline
Small Package Handler
UPS
03.2023 - Current
Refugee Resettlement Intern
Church World Services
08.2022 - 05.2023
Customer Service Representative
Anomaly Squared
01.2022 - 02.2023
Bachelor of Science - Social Work
University of North Carolina At Greensboro
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