Summary
Overview
Work History
Education
Skills
Timeline
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CIERRA LOVETT

Kingsland,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience in Hospitality industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Room Attendant

Navy Gateway Inn & Suites
01.2016 - Current
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

House Manager

Lovett Household
11.2014 - 01.2016
  • Managed Multiple schedules.
  • Created daily routines with built-in flexibility.
  • Manage budgets.
  • Chauffeur.
  • Personal Chef.

Patient Care Advocate

Express Scripts
07.2014 - 11.2014
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Created accurate patients accounts by gathering and entering patient personal information.
  • Made outbound calls to patients to register them in home delivery services.
  • Verifying insurance coverage.

Manager

Krystal's Restaurant
02.2009 - 06.2014
  • Supported the General Manager in directing daily restaurant operations.
  • Greeted each customer with a smile and positive attitude.
  • Planned and prepared workflow schedules, delegating task for seven team members.
  • Enforced company policies and procedures, actively monitoring transactions and deposits to eliminate discrepancies.

Education

High School Diploma -

Camden County High School
Kingsland, GA
05.2005

Skills

  • Active listening
  • Data Entry
  • Customer Service Excellence
  • Microsoft Office Expertise
  • Telephone Etiquette
  • Patients Relations / Advocacy

Timeline

Room Attendant

Navy Gateway Inn & Suites
01.2016 - Current

House Manager

Lovett Household
11.2014 - 01.2016

Patient Care Advocate

Express Scripts
07.2014 - 11.2014

Manager

Krystal's Restaurant
02.2009 - 06.2014

High School Diploma -

Camden County High School

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CIERRA LOVETT