Summary
Overview
Work History
Education
Skills
Quote
Timeline
cropped
Cierra Smith

Cierra Smith

Benton,AR

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Resolves customer complaints, increases customer satisfaction topped with building customer rapport.

Overview

6
6
years of professional experience

Work History

Receptionist

Acura Of Little Rock
07.2023 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Assistant Manager

HWY 55
02.2021 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Stocking Associate

Bass Pro Shops
06.2019 - 03.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.


Shift Lead

Hardee's Restaurant
09.2017 - 06.2019
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Enhanced customer satisfaction by providing timely and efficient food service in a fast-paced environment.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Education

Bachelor of Science - Finance

Western Governors University
12.2026

Certificate of Completion - Medical Billing And Coding

U.S. Career Institute
Fort Collins, CO
05.2023

Skills

  • Data Entry
  • Emotional Intelligence
  • Customer Service
  • Interpersonal Communication
  • Technical Troubleshooting
  • Time Management
  • Conflict Resolution

Quote

Try not to become a man of success. Rather become a man of value.
Albert Einstein

Timeline

Receptionist

Acura Of Little Rock
07.2023 - 12.2023

Assistant Manager

HWY 55
02.2021 - 10.2021

Stocking Associate

Bass Pro Shops
06.2019 - 03.2020

Shift Lead

Hardee's Restaurant
09.2017 - 06.2019

Bachelor of Science - Finance

Western Governors University

Certificate of Completion - Medical Billing And Coding

U.S. Career Institute

Similar Profiles

CREATE PROFILE
Cierra Smith