Cierra Manning
Gaffney,SC
Summary
Dedicated Customer Service Representative to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Relations Representative
Security Finance - Corporate Office
02.2024 - Current
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Educated employees on best practices for identifying and preventing potential fraud situations, raising overall awareness within the organization.
- Provided exceptional customer service during the resolution of fraud cases, ensuring a positive experience for affected clients while maintaining company integrity.
- Managed accurate reporting of delinquencies to credit bureaus while adhering to Fair Credit Reporting Act requirements.
- Conducted regular account reviews to ensure accurate credit reporting and maintain portfolio health.
- Developed and maintained comprehensive credit reporting systems, ensuring timely and accurate delivery of information to senior management.
Customer Service Sales Representative
Alorica
02.2022 - 02.2024
- Trained 4 new employees in customer service redetermination, Uride, and Inbound service.
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software.
- Showed empathy and resolves customer issues through a Chat team
- Provided accurate and appropriate information to respond to customer requests
- Processed orders, forms, applications, and requests.
- Maintained records of customer interactions and transactions.
- Built sustainable relationships with customers through open communication.
Assistant Store Manager
Dollar General
03.2014 - 02.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Education
Associate of Arts - Business Administration
Spartanburg Community College
Spartanburg, SC05-2021
High School Diploma -
Gaffney High School
Gaffney, SC05-2011
Skills
- Decision Making
- Live Chat
- Empathy
- Active Listener
- Team Leadership
- Customer Needs Assessment
- Customer Complaint Resolution
- Goal-Oriented
- Customer Education
- Adaptability
Certification
Completion of the FCRA Certificate Program of Data Funishers
Timeline
Customer Relations Representative
Security Finance - Corporate Office
02.2024 - Current
Customer Service Sales Representative
Alorica
02.2022 - 02.2024
Assistant Store Manager
Dollar General
03.2014 - 02.2019
Associate of Arts - Business Administration
Spartanburg Community College
High School Diploma -
Gaffney High School
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