Cierra Marshall
Brandon
Summary
Collaborative Co-Leader with hands-on experience in managing projects and teams. Strengths include strategic planning, delegation, and fostering a cooperative team environment. Proven track record of driving efficiency improvements and facilitating effective communication between diverse groups. Demonstrated ability to deliver results through proactive leadership and strong decision-making skills.
Overview
10
10
years of professional experience
Work History
Co-Leader
Amscot
Brandon
12.2023 - Current
- Assisting customers with various financial transactions, including cashing checks, processing money orders, and handling bill payments.
- Notarizing documents for customers
- Assisting in resolving customer inquiries and complaints with professionalism.
- Managing cash drawers, verifying amounts, and ensuring accuracy in transactions.
- Explaining and promoting Amscot's products and services
- Assisting the Branch Leader in training, motivating, and guiding other team members.
- Ensuring adherence to company policies and procedures, as well as legal and regulatory requirements.
- Maintaining a secure environment for both customers and employees.
- Handling customer issues and resolving discrepancies.
Retention Customer Service Representative
Spectrum
Riverview
05.2022 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Selling Spectrum products tv, internet and mobile to new customers and upselling to existing residential customers
- Developed solutions for customer issues using company resources and guidelines.
- Collaborated with team members to enhance service processes and workflow efficiency.
Order Picker
Amazon
05.2019 - 05.2022
- Collecting order notes to fulfill deliveries
- Managing stock control, including item replenishment and storage
- Operating handling equipment according to industrial safety regulations
- Used handheld computers to enter data quickly and accurately into our system as well as used hand tools such as tape measures, rulers, etc.
Sales Associate
Target
02.2018 - 05.2019
- Received payments by cash, check, credit cards, vouchers, automatic debits
- Ensure working and shopping environments are safe for co-workers and customers by adhering to procedures and policies of the store
- Evaluated customer issues and complaints and developed amicable solutions
- Assisted customers by providing information resolving their complaints
- Greeted customers entering establishments.
Deli Clerk
Publix
03.2016 - 09.2018
- Coordinate with other staff in following food safety and hygiene procedures according to company policy
- Help customers locate, choose, and buy products
- Planned and executed recruitment events to bring in area candidates
- Ensure prompt service and high level of customer satisfaction
- Weigh, label, package and make products ready for billing and delivery.
Education
High School Diploma -
Gibbs High School
Skills
- Customer Service
- Communication
- Stress Management
- Performance Management
- Teamwork
- Team Building
- Computer Skill
- Problem Solving
- Product Knowledge
- Continuous Improvement
- Basic Math Skills
- Financial transactions
Timeline
Co-Leader
Amscot
12.2023 - Current
Retention Customer Service Representative
Spectrum
05.2022 - 12.2023
Order Picker
Amazon
05.2019 - 05.2022
Sales Associate
Target
02.2018 - 05.2019
Deli Clerk
Publix
03.2016 - 09.2018
High School Diploma -
Gibbs High School