Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Mason

Sacramento,CA

Summary

Offering abilities in customer service and cross-functional

collaboration, with experience managing cashflow operations and enhancing team performance. Skilled in client relationship building and business process improvement, effectively supporting operational goals. Excels in fast-paced environments, maintaining high standards of service and communication.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks Coffee Company
11.2022 - Current
  • Provided friendly customer service all while remaining calm during periods of high volume.
  • Meticulously managed the cashflow operations totaling $2,000-$10,000 per shift.
  • Collaborated with 4-10 employees each shift to strategize and excite exceeding company performance metrics.
  • Memorized over 50 menu items to create customized beverages for 300+ customers a day.

Supervisor

Spencer's Gifts
06.2021 - 10.2022
  • Worked closely with upper management to develop strategies for improving operational efficacy within the department.
  • Emphasized employee engagement and recognition to inspire a team of 2-6 to collaborate in order to reach daily retail goals
  • Trained new employees on company policies, procedures and work ethics.
  • Communicated employee, customer, and workplace needs to managers.

Cashier

Jack in the Box
02.2019 - 11.2020
  • Operate drive thru services including taking payment, handling payment, and delivering food in a prompt but friendly matter.
  • Maintained clean dining areas, restrooms, and work station by routinely sweeping, mopping, replenishing supplies, and disposing of garbage.
  • Worked with my team to maintain smooth operations and high standards of customer service during high-volume rushes.

Education

Rio Americano High School
Sacramento, CA

Skills

  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Adaptive and creative
  • Retail management
  • Clear communication

Timeline

Barista

Starbucks Coffee Company
11.2022 - Current

Supervisor

Spencer's Gifts
06.2021 - 10.2022

Cashier

Jack in the Box
02.2019 - 11.2020

Rio Americano High School

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