CIERRA MCLANE
Mount Orab,OH
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Resourceful Administrative Professional known for high productivity and efficiently completing tasks. Specialize in time management, data entry, and customer service skills. Excel in communication, problem-solving, and adaptability, ensuring smooth office operations and positive interactions with colleagues and clients.
Overview
9
9
years of professional experience
Work History
Administrative Professional 1
Southwest Ohio Developmental Center
Batavia, OH
08.2024 - 01.2025
- Performed data entry tasks using spreadsheets or word processing applications.
- Managed calendars and travel arrangements for staff members.
- Organized and maintained filing systems for correspondence, reports, documents and other information.
- Maintained databases with accurate records of client information.
- Managed multiple projects simultaneously while ensuring deadlines were met on time.
- Performed data entry tasks with accuracy and speed.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Residential Service Director
Caregivers Inc.
Williamsburg, OH
02.2024 - 07.2024
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Established measures, outcomes and expectations to help personnel understand and meet service objectives.
- Consulted with staff on resolution of complex service issues.
- Verified team compliance with established procedures and protocols critical to successful services.
- Coordinated solutions to practical problems faced by participating individuals, built solutions to financial issues and coordinated smooth discharges.
Customer Service Manager
Total Quality Logistics
Cincinnati, OH
12.2022 - 12.2023
- Led team engagement to assist cross-functional departments and achieve goals.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
CUSTOMER SERVICE REPRESENTATIVE LEVEL
Mason, Ohio
08.2019 - 06.2021
- Addressed customers courteously using suitable methods and problem-solving skills.
- Updated and maintained database with accurate customer information and timely data entry.
- Provided account information to customers and explained bill service policies and customer rights.
- Took inbound calls from members to provide benefits from health care plans
- Reviewed claims
- Called health care providers
- Reviewed pharmacy benefits and claims
- Made outbound calls to investigate members questions and complaints and resolve problems.
DEPUTY COURT CLERK
Clermont County Municipal Court
Batavia, Ohio
03.2020 - 05.2020
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Verified authenticity of documents, such as foreign identification and immigration documents.
- Prepared and issued orders of court, such as probation orders, release documentation, sentencing information, and summonses
- Performed record checks on past and current licensees, as required by investigations.
- Coded information on license applications for entry into computers.
- Evaluated information on applications to verify completeness and accuracy and to determine whether applicants were qualified to obtain desired licenses.
CUSTOMER SERVICE REPRESENTATIVE
American Health Associates
Cincinnati, Ohio
04.2019 - 08.2019
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
SUPPORTED LIVING SUPERVISOR
Benchmark Human Services
Cincinnati, Ohio
07.2016 - 02.2019
- Developed program plans for individuals and assisted in plan development.
- Trained and supervised residence hall staff and evaluated performance.
- Administered, coordinated and recommended disciplinary and corrective actions.
- Collaborated with counselors to develop counseling programs that address needs of individual students.
- Compiled information such as residents' daily activities and quantities of supplies used to prepare required reports
- Conferred with medical personnel to better understand and accommodate individual resident needs.
- Mediated interpersonal problems between residents.
- Developed and coordinated educational programs for residents.
- Communicated with other staff to resolve problems with individual students.
- Chaperoned group-sponsored trips and social functions.
PATIENT CARE CERTIFIED NURSING ASSISTANT
Mercy Health
Cincinnati, Ohio
04.2018 - 11.2018
- Utilized wheelchairs and moveable beds to transport patients to treatment units and operating rooms.
- Reviewed patient dietary restrictions and food allergies to verify appropriate diet.
- Cleaned and sanitized patient rooms and examination rooms.
- Shaved and drape patients to prepare them for surgery, treatment and examination.
- Assisted nurses and physicians in operation of medical equipment and provision of patient care.
- Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds and blood in urine.
DATA ENTRY SPECIALIST
PointClickCare
Milford, Ohio
12.2015 - 07.2016
- Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.
- Created spreadsheets with large numbers of figures without mistakes.
- Transcribed phone messages and managed email communications for staff employees.
- Preserved customer confidence and protected operations by keeping information confidential.
- Maintained database by entering new and updated customer and account information.
- Compared data with source documents or re-entered data in verification format to detect errors.
- Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Maintained data entry requirements by following data program techniques and procedures.
- Resolved deficiencies by using standard procedures or returning incomplete documents to team leader for resolution.
Education
Associate of Applied Science - Business Management
Southern State Community College
Hillsboro, OH05-2023
Skills
- Building Customer Trust And Loyalty Courteous With Strong Service Mindset Issue And Complaint Resolution
- Customer Retention Strategies Calm And Professional Under Pressure Efficient And Detail-Oriented
- Understanding Customer Needs Data Entry And Maintenance Customer Data Confidentiality
- Call Documentation Interpretation And Translation Services Responding To Difficult Customers
- Customer Service And Assistance Telephone Management Microsoft Exchange
- Inbound And Outbound Calling Online Chat Document
- Records Management Statement Billings
- Computer Proficiency Excellent Attention To Detail Microsoft PowerPoint Critical Thinking
- Patient And Empathetic
- Decision Making
- Leading Team Meetings
- One Call Resolution
- Continuous Improvement
- Problem Solving
- Time Management
- Report preparation
- Document management
- Meeting planning
- Calendar management
- File organization
- Filing
Timeline
Administrative Professional 1
Southwest Ohio Developmental Center
08.2024 - 01.2025
Residential Service Director
Caregivers Inc.
02.2024 - 07.2024
Customer Service Manager
Total Quality Logistics
12.2022 - 12.2023
DEPUTY COURT CLERK
Clermont County Municipal Court
03.2020 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE LEVEL
08.2019 - 06.2021
CUSTOMER SERVICE REPRESENTATIVE
American Health Associates
04.2019 - 08.2019
PATIENT CARE CERTIFIED NURSING ASSISTANT
Mercy Health
04.2018 - 11.2018
SUPPORTED LIVING SUPERVISOR
Benchmark Human Services
07.2016 - 02.2019
DATA ENTRY SPECIALIST
PointClickCare
12.2015 - 07.2016
Associate of Applied Science - Business Management
Southern State Community College
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