Customer Service Associate/ Head Cashier
Home Depot
04.2018 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints and or issues
- Processing orders, forms, applications, payments and requests
- Ensure customer satisfaction and provide professional customer support.
- Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
