Cierra McNair
Orlando,FL
Summary
A talented and results-driven licensed insurance agent professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Agent
Progressive
06.2023 - Current
- Obtained Property & Casualty license, with plans of achieving Health and Life insurance license.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2020 - 10.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted available products and services to customers during service, account management, and order calls.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Call Transfer- Sales Agent
Hilton Grand Vacations
05.2019 - 03.2020
- To sell our product, goods, and services to customers
- Work with customers to find what they want, create solutions, and ensure a smooth sales process.
- Negotiated contracts with clients and developed relationships with key personnel.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Corporate Trainer
Pei Wei
01.2015 - 06.2019
- Managing employees to ensure that the priority is the satisfaction of our customers
- Increased customer retention by 15% in the last 6 months
- Creating a welcoming atmosphere for management, employees, myself, and customers.
- Monitored employee progress and gave feedback to management and additional training requirements.
Team Leader
Chick-fil-A
04.2012 - 09.2014
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Cosmetology License -
Orange Technical College - Westside Campus
Winter Garden, FL06.2019
High School Diploma -
Olympia High School
Orlando, FL06.2013
Skills
- Results-oriented
- Customer-focused
- Adaptability
- Excels in communication
- Proficient in conflict resolution
- Positive attitude
- Overseeing Daily Activities
- Active Listening
- Business Development Understanding
- Empathy
Timeline
Licensed Insurance Agent
Progressive
06.2023 - Current
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2020 - 10.2021
Call Transfer- Sales Agent
Hilton Grand Vacations
05.2019 - 03.2020
Corporate Trainer
Pei Wei
01.2015 - 06.2019
Team Leader
Chick-fil-A
04.2012 - 09.2014
Cosmetology License -
Orange Technical College - Westside Campus
High School Diploma -
Olympia High School
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