Cierra Mitchell
Waipahu,HI
Summary
Hardworking, & experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Good Management professionalism, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Quality-focused Supervisor, Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable with strong ability in tasking Offering and Highly skilled organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
9
9
years of professional experience
Work History
Merchandiser Supervisor
Odom Corporation
‘Aiea, HI
11.2023 - Current
- Supervised a team of 8-10 Merchandisers, providing guidance and direction to ensure deadlines were met.
- Developed strategies to maximize sales opportunities while minimizing costs.
- Conducted regular training sessions for merchandisers on product knowledge and customer service techniques.
- Evaluated store performance, identified areas of improvement, and developed action plans to address issues.
- Monitored store inventory levels, analyzed sales data, and adjusted merchandise assortment accordingly.
- Created order forms and maintained records of merchandise purchases.
- Coordinated with vendors to negotiate pricing and delivery schedules for new products.
- Maintained relationships with key suppliers in order to obtain the best deals for the company's products.
- Managed product displays in assigned stores to ensure proper placement of featured items.
- Collaborated with marketing department on promotional campaigns for new product launches.
- Analyzed market trends and communicated findings to management regarding potential growth opportunities in target markets.
- Provided feedback to management about customer satisfaction levels at various locations.
- Inspected stores periodically for compliance with all established policies and procedures.
- Prepared reports summarizing store visits, including recommendations for improvements.
- Assisted in setting up special promotions or events at designated stores.
- Identified slow-moving items and recommended appropriate corrective actions.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Placed prices and descriptive signage to enhance displays and promote items.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Organized and prioritized projects.
- Identified systematic problems and root causes to resolve issues and improve service delivery.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
Merchandiser/Lead
Anheuser-Busch/Odom corporation
‘Aiea, HI
11.2019 - Current
- Responsible for the merchandise handling: process all store shipping and receiving functions, provide on the job training and supervising of the daily activities of non-sell and/ merchants, maintain an organized plan and oversee replenishment process.
- Supervised team of sales associates, delegating tasks and providing guidance when needed.
- Developed strategies for increasing store sales, including promotional campaigns and product placement.
- Organized visual displays to maximize customer engagement and boost sales.
- Identified best-selling products and highlighted them in the store layout.
- Monitored customer service standards among staff members to ensure high-quality experiences for shoppers.
- Addressed customer complaints and provided assistance with returns and exchanges as needed.
- Provided training sessions for new employees on company policies, procedures, and safety regulations.
- Executed daily opening and closing duties such as setting up shop floor displays, restocking shelves.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Placed prices and descriptive signage to enhance displays and promote items.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
Waitress Trainer
Chez sports bar
Pearl City, HI
11.2015 - 05.2019
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Reviewed servers' performance regularly by observing them interacting with customers during meal services.
- Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
- Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
- Evaluated waiter's performance through feedback forms and one-on-one meetings.
- Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Calculated charges, issued table checks and collected payments from customers.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Worked directly with servers for more than [Number] shifts during training process.
- Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
Stock Supervisor
Saint Laurent
Honolulu, HI
11.2015 - 07.2018
- Maintained accurate inventory records for all incoming and outgoing stock items.
- Monitored warehouse operations to ensure compliance with established safety regulations.
- Assessed stock levels and identified shortages or overages of inventory items.
- Conducted regular cycle counts to verify accuracy of physical inventories.
- Developed systems and procedures to improve workflow processes in the warehouse.
- Supervised a team of personnel responsible for stocking shelves, loading trucks, and other related tasks.
- Performed data entry into company computer system to document stock movements.
- Analyzed current trends in demand for products to forecast future needs.
- Provided reports on stock performance metrics such as turns, fill rate, backorders.
- Resolved customer complaints regarding availability of products in a timely manner.
- Implemented strategies aimed at reducing shrinkage due to theft or damage.
- Inspected incoming deliveries for quality assurance purposes before accepting them into the warehouse.
- Organized merchandise displays according to seasonal changes or promotional campaigns.
- Supervised day-to-day stockroom operations to maintain organized flow of merchandise to sales floor.
- Helped store manager handle stock receiving, merchandising and sales to sustain $[Amount] in yearly business.
- Enhanced and promoted store brand by proactively seeking opportunities to engage customers.
- Assisted with planning and executing stock management activities to boost sales.
- Coordinated with store manager on inventory purchases, updates and replacements.
- Prepared detailed reports on inventory operations, stock levels and damages.
- Examined supply and raw material levels to determine shortages and make necessary adjustments.
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Recruited and trained new employees while creating and supervising efficient staff teams.
- Worked with dispatchers and outbound production team to enhance service delivery for customers.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Checked loaded materials compared to work orders for correctness.
Education
High School Diploma -
Hilo High School
Hilo, HI05-2007
Skills
- Self Motivation
- Excellent Communication
- Analytical Skills
- Coaching and Mentoring
- Task Prioritization
- Goal Setting
- Teamwork and Collaboration
- Decision-Making
- Problem-solving aptitude
- Multitasking
- Effective Communication
- Professionalism
- Customer Service
- Organizational Skills
- Team Leadership
- Problem-Solving
- Adaptability and Flexibility
- Stock control
- Store layouts
- Retail display setup
- Stockroom Organization
- Inventory Control
- Stock management
- Supply Chain Coordination
- Stock replenishment
- Product pricing
- Shipment Processing
- Seasonal Planning
- Inventory Management
- Pricing Updates
- Analytical Thinking
- Documentation And Reporting
- Relationship Building
- Customer Segmentation
Timeline
Merchandiser Supervisor
Odom Corporation
11.2023 - Current
Merchandiser/Lead
Anheuser-Busch/Odom corporation
11.2019 - Current
Waitress Trainer
Chez sports bar
11.2015 - 05.2019
Stock Supervisor
Saint Laurent
11.2015 - 07.2018
High School Diploma -
Hilo High School
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