Cierra Moment
Augusta,GA
Summary
To be apart of a strong organization, where I can utilize the skills, I have acquired to help the organization, gain more experience, conquer new challenges and responsibilities as an individual with the ability to work with as a team. Utilize the ability to work with a wide variety of personalities, provide great customer service, work at face pace while remaining efficient and accurate
Overview
9
9
years of professional experience
Work History
Registration Specialist
Augusta University
12.2022 - Current
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Prepared medical records for chart audits according to front desk and charge entry audit policy.
- Reported compliance issues related to coding, transcription and patient confidentiality.
- Updated patient contact information to support accurate electronic medical records.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Completed registration paperwork, verifying accurate patient information.
Patient Access Associate
Piedmont Hospital
05.2023 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
Operations Supervisor
Biomat Plasma Center
06.2014 - 11.2022
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed 70 employees with operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Associate Degree in Medical Assisting - Medical Assisting
Virginia College
Augusta,Ga01.2015
Skills
- Medical Terminology
- Demographics Information
- Computerized Maintenance Management Systems
- Interoffice Correspondence
- Accuracy and Efficiency in Documentation
- Motivational Leadership
Timeline
Patient Access Associate
Piedmont Hospital
05.2023 - Current
Registration Specialist
Augusta University
12.2022 - Current
Operations Supervisor
Biomat Plasma Center
06.2014 - 11.2022
Associate Degree in Medical Assisting - Medical Assisting
Virginia College
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