Cierra Morris
Birmingham,AL
Summary
Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
6
6
years of professional experience
Work History
Patient Encounter Specialist
UAB Medicine
Birmingham, AL
07.2021 - Current
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Ordered supplies and maintained an inventory of office equipment.
- Created expense reports, tracked invoices, and processed payments.
- Organized and maintained filing systems, both paper and electronic.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Scheduled appointments for management team members.
- Processed incoming invoices for payment in a timely manner.
- Assisted with scheduling meetings and appointments for the office staff.
- Responded promptly to customer inquiries via email or phone.
- Answered incoming calls in a timely manner and directed them appropriately.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Directed clients and guests to correct departments, rooms, and staff members.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Obtained scanned records and uploaded to database.
- Prepared documents for insurance companies regarding payment for services rendered.
- Conducted follow-up calls to check on patient progress after treatments or surgeries.
- Documented patient visits in Electronic Medical Record system.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
Patient Care Technician
Grandview Medical Center
Birmingham, AL
02.2020 - 06.2021
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Provided direct patient care and assistance to healthcare team members.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support to patients and their families during difficult times.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Instructed new employees on proper techniques of performing daily tasks.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Provided emotional support for patients and families during difficult times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Ensured that all medical equipment was properly maintained and sterilized.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Helped create a safe environment by following infection control policies.
Patient Care Technician
Ascension St. Vincent
Birmingham , AL
10.2018 - 12.2019
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided direct patient care and assistance to healthcare team members.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Instructed new employees on proper techniques of performing daily tasks.
- Provided emotional support for patients and families during difficult times.
- Ensured that all medical equipment was properly maintained and sterilized.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Helped create a safe environment by following infection control policies.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Assisted with patient admissions, discharges and transfers.
Education
High School Diploma -
Huffman High School
Birmingham, AL05-2014
Skills
- Expert Problem Solving
- Advanced Communication
- Teamwork and Collaboration
- Professionalism
- Time management abilities
- Goal Setting
- Problem-Solving
References
References available upon request.
Timeline
Patient Encounter Specialist
UAB Medicine
07.2021 - Current
Patient Care Technician
Grandview Medical Center
02.2020 - 06.2021
Patient Care Technician
Ascension St. Vincent
10.2018 - 12.2019
High School Diploma -
Huffman High School
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