Cierra Mullins
Jacksonville,NC
Summary
Diligent Administrative Professional with background as Administrative Assistant Intern. Assisted in managing schedules, coordinating meetings, and handling communications effectively. Demonstrated proficiency in office software and organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Jacksonville Children's & Multispecialty Clinic
06.2024 - 10.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with completion of medical forms and records.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Verified insurance eligibility and coverage for patients.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Managed approximately 110 incoming calls and 30 outbound calls per day from customers.
Clerical Worker
Jolley Real Estate
10.2021 - 11.2022
- Answered customer inquiries by phone and in person.
- Executed record filing system to improve document organization and management.
- Processed incoming mail and distributed to appropriate personnel.
- Assisted with scheduling meetings, conferences, interviews, and other events.
- Typed between 30-50 letters, memos, emails, reports., using Microsoft Office Suite products.
- Proofread documents for accuracy prior to distribution or printing.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Completed clerical tasks such as filing, copying, and distributing mail.
Administrative Assistant
Car Town Hyundai
02.2022 - 07.2022
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Processed payments from patients and maintained accurate records of all transactions.
- Created new patient files according to established procedures and protocols.
- Answered 70 multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associate of Applied Science - Nursing
Coastal Carolina Community College
Jacksonville, NC05-2027
High school diploma -
Central High School
San Angelo, TX05.2020
Skills
- EHR
- Effective Communication
- Customer service
- Office administration
- Clerical experience
- HIPAA
- Hospitality
- Phone etiquette
- Office experience
- Medical Terminology
- Data entry
Certification
- BLS/CPR (AHA) Certification, Present
Timeline
Patient Service Representative
Jacksonville Children's & Multispecialty Clinic
06.2024 - 10.2024
Administrative Assistant
Car Town Hyundai
02.2022 - 07.2022
Clerical Worker
Jolley Real Estate
10.2021 - 11.2022
High school diploma -
Central High School
- BLS/CPR (AHA) Certification, Present
Associate of Applied Science - Nursing
Coastal Carolina Community College
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Updated and maintained company database to reflect current and accurate client records for more than 80 accounts.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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