Cierra Neil
Dallas
Summary
Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Unit Secretary
Barnes Hospital
08.2023 - 02.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Emergency Room Unit Clerk
Huffmaster Crisis Response
10.2023 - 10.2023
- Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
- Supported optimal patient care by ensuring timely retrieval of lab results and diagnostic reports for physicians.
- Managed the coordination of ambulance arrivals, communicating vital details such as arrival time and number of incoming patients to the appropriate staff members.
- Utilized multiple PC applications throughout day.
- Maintained accurate patient records by diligently updating electronic health systems with relevant data.
- Expedited delivery of urgent messages to appropriate personnel, improving response time to emergent situations.
- Facilitated clear communication among nursing staff through diligent documentation and relay of physician orders.
- Improved patient flow by efficiently managing admissions, discharges, and transfers in the Emergency Room.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Clerical Assistant
Texas Health Presbyterian Hospital Plano
02.2021 - 07.2023
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support, addressing routine, and special requirements.
- Managed inventory and ordered supplies as needed, reducing costs through diligent monitoring of available resources.
- Contributed to a positive work environment by promoting effective communication among team members.
Education
High School Diploma -
Mccluer South-Berkeley High School
Ferguson, MO05.2009
Skills
- Incoming Call Reception
- Strong Organization
- Customer Service
- Telephone reception
- HIPAA Compliance Understanding
- Patient chart maintenance
- Incoming Call Management
Timeline
Emergency Room Unit Clerk
Huffmaster Crisis Response
10.2023 - 10.2023
Unit Secretary
Barnes Hospital
08.2023 - 02.2024
Clerical Assistant
Texas Health Presbyterian Hospital Plano
02.2021 - 07.2023
High School Diploma -
Mccluer South-Berkeley High School
Similar Profiles
KIMBERLE JONESKIMBERLE JONES
Senior Call Center Representative at Barnes HospitalSenior Call Center Representative at Barnes Hospital
Destiny BrownDestiny Brown
Phlebotomist at Barnes HospitalPhlebotomist at Barnes Hospital
Kevin BowenKevin Bowen
Materials Manager at Barnes HospitalMaterials Manager at Barnes Hospital