CIERRA NELSON
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 TELECOMMUNICATOR
Rock County
07.2023 - Current
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders. Maximized caller safety by providing clear instructions for emergency situations.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Contributed to develop new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
EDUCATIONAL ASSISTANT
The Lincoln Academy
08.2021 - 06.2023
- Prepared learning materials & lesson plans for 20-26 scholars.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Enhanced classroom management through implementing positive reinforcement techniques and clear expectations for behavior.
PARAPROFESSIONAL EDUCATOR
School District Of Beloit
08.2017 - 08.2021
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Enhanced student comprehension by implementing differentiated instruction techniques tailored to individual learning needs.
- Boosted classroom engagement by incorporating interactive, hands-on activities into daily lesson plans for 20-26 students.
SANITOR
Frito Lay
10.2018 - 02.2020
- Cleaning and sanitizing processing and packaging equipment. Train new employees on machines & SOP's.
- Led projects and analyzed data to identify opportunities for improvement.
- Exceeded goals through effective task prioritization and great work ethic.
ADMINISTRATIVE ASSISTANT
Hormel Foods
08.2017 - 09.2018
- Assistant management with researching, communicate, and organize orders with vendors.
- Used Microsoft Word and other software tools to create documents and other communications.
- Streamlined warehouse organization for optimal efficiency by implementing effective storage strategies. Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies.
ORDER PICKER
Staples Fulfillment Center
09.2016 - 09.2017
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
ADMINISTRATIVE ASSISTANT
Minact Yates
09.2015 - 09.2016
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Reported on updates to project specifications and progress.
ASSISTANT MANAGER
Kid's Footlocker
08.2015 - 08.2016
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
ASSISTANT MANAGER
Finish Line
07.2013 - 08.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
ASSISTANT MANAGER
McDonald's
06.2011 - 06.2013
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Education
Bachelor of Science - Sociology, Criminology
University of Wisconsin-Whitewater
Whitewater, WI05.2024
Diploma -
Beloit Memorial High
Beloit, WI06.2013
Skills
- Clerical
- Advance in Microsoft Office Applications
- Customer service
- Managerial
Certification
Licensed Special Education Program Aide
Assistant Child Care Teacher I & II Certification
Emergency Medical Dispatch
WI Seller/Server Certification
Timeline
911 TELECOMMUNICATOR
Rock County
07.2023 - Current
EDUCATIONAL ASSISTANT
The Lincoln Academy
08.2021 - 06.2023
SANITOR
Frito Lay
10.2018 - 02.2020
ADMINISTRATIVE ASSISTANT
Hormel Foods
08.2017 - 09.2018
PARAPROFESSIONAL EDUCATOR
School District Of Beloit
08.2017 - 08.2021
ORDER PICKER
Staples Fulfillment Center
09.2016 - 09.2017
ADMINISTRATIVE ASSISTANT
Minact Yates
09.2015 - 09.2016
ASSISTANT MANAGER
Kid's Footlocker
08.2015 - 08.2016
ASSISTANT MANAGER
Finish Line
07.2013 - 08.2015
ASSISTANT MANAGER
McDonald's
06.2011 - 06.2013
Bachelor of Science - Sociology, Criminology
University of Wisconsin-Whitewater
Diploma -
Beloit Memorial High
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