Cierra Nelson
Katy
Summary
Dedicated and detail-oriented professional with experience in team training, fast-paced operations, and critical decision-making. Skilled in leading by example, ensuring safety compliance, and fostering a positive and productive work environment. Strong background in communication, multitasking, and adapting to dynamic operational needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Henry Dorrbaker's
Beloit, WI
11.2024 - Current
- Prepared and served beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
911 Telecommunicator
Rock County Sheriff's Office
Janesville, WI
07.2023 - 12.2024
- Managed emergency calls, prioritizing response based on urgency and resource availability.
- Coordinated communication between first responders and callers to ensure effective incident management.
- Utilized CAD systems to log incidents accurately, enhancing data retrieval for future reference.
Operations Team Lead
Amazon
Beloit, WI
08.2021 - 08.2023
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Mentored team members on best practices to enhance productivity and performance.
- Developed training programs enhancing employee skill sets and operational knowledge.
Trainer II
Walmart Distribution & Fulfillment Centers
Milwaukee, WI
09.2016 - 07.2021
- Developed and delivered training programs for new associates, enhancing onboarding efficiency. Facilitated workshops to improve team performance and operational knowledge across departments.
- Evaluated training effectiveness through feedback surveys and assessments, ensuring continuous improvement.
- Collaborated with management to identify training needs and align programs with organizational goals.
Education
No Degree - Criminology, Sociology
University of Wisconsin-Whitewater
Whitewater, WI12-2026
Certificate - Emergency Medical Technician
Superior Ambulance
Milwaukee, WI11-2025
High School Diploma -
Beloit Memorial High School
Beloit, WI06-2013
Skills
- CAD training and support
- Clear and effective communication
- Report writing
- Basic Life Support
- Critical decision-making skills
- Customer service
- Team member training
- Safety practices
- Compliance requirements
Certification
- EMT-B - Certified Emergency Medical Technician
- O070 - Special Education Program Aide License
- First Aid/CPR Certified
Timeline
Bartender
Henry Dorrbaker's
11.2024 - Current
911 Telecommunicator
Rock County Sheriff's Office
07.2023 - 12.2024
Operations Team Lead
Amazon
08.2021 - 08.2023
Trainer II
Walmart Distribution & Fulfillment Centers
09.2016 - 07.2021
No Degree - Criminology, Sociology
University of Wisconsin-Whitewater
Certificate - Emergency Medical Technician
Superior Ambulance
High School Diploma -
Beloit Memorial High School