Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Nichols

2224 Greenwood Dr Laplace,United States

Summary

Proven track record of enhancing customer satisfaction and streamlining operations at Rouses Supermarket, showcasing critical thinking and exceptional communication skills. Achieved significant improvements in vehicle organization and dispute resolution at Amazon, demonstrating dependability and safe driving practices. Committed to professional growth and excellence in client service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

DOT Driver

Amazon
01.2019 - 06.2024
  • Improved vehicle organization by efficiently arranging cars in designated lots and keeping track of inventory.
  • Enhanced customer satisfaction by promptly transporting vehicles to requested locations within the dealership.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Resolved customer disputes and complaints regarding parking and other issues to enhance satisfaction.
  • Adheres to safety compliance, expertise in transportation, and interacted with customers in professional and friendly manner.
  • A collaborator who works with others to coordinate logistics of driving and ensure timely manner.

Assistant Manager

Rouses Supermarket
08.2015 - 12.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

No Degree - Sterile Processing Technology

Herzing University
Dearborn, MI
05.2025

High School Diploma -

East St John High
Reserve, LA
05.2015

Skills

  • Safe Driving Practices
  • Critical thinking abilities
  • Physical stamina and strength
  • Load securing proficiency
  • Record Keeping Competence
  • Patience and Perseverance
  • Communications
  • Professionalism and Punctuality
  • Data Entry
  • Dependability
  • Client Service

Timeline

DOT Driver

Amazon
01.2019 - 06.2024

Assistant Manager

Rouses Supermarket
08.2015 - 12.2018

No Degree - Sterile Processing Technology

Herzing University

High School Diploma -

East St John High
Cierra Nichols