Summary
Overview
Work History
Education
Skills
Key Skills And Tools
References
Timeline
Generic

Cierra Norris

Chandler,Az

Summary

Dynamic HR professional with a proven track record at ADP, excelling in HR operations and compliance. Expert in project management and data analysis, I drive successful implementations and enhance employee engagement through effective communication and problem-solving. Committed to fostering a collaborative environment and delivering strategic HR solutions that align with organizational goals.

Overview

9
9
years of professional experience

Work History

Implementation Consultant

ADP
07.2022 - Current
  • Lead HR implementation for clients across the Western U.S. (8–200+ employees), ensuring legal compliance and smooth transitions
  • Provide strategic support to senior leadership on HR processes and project timelines
  • Create and track projects in ProjectManager.com to ensure timely delivery and clear communication across stakeholders
  • Coordinate onboarding and compliance tasks aligned with business-specific needs

Human Resources

Massage Envy
12.2020 - 05.2022
  • Designed and facilitated training initiatives for performance management and leadership development
  • Supported senior management in cultural transformation and productivity initiatives
  • Delivered metrics and performance data to enhance HR program effectiveness

Server & Bartender

The Vic
01.2021 - 10.2021
  • Delivered high-quality service in a fast-paced environment
  • Supported team transitions during tech upgrades and promoted a collaborative environment
  • Managed POS systems, billing, and cash handling with accuracy

Server & Bartender

Olive Garden
01.2017 - 07.2021
  • Delivered high-quality service in a fast-paced environment
  • Supported team transitions during tech upgrades and promoted a collaborative environment
  • Managed POS systems, billing, and cash handling with accuracy

General Manager

Circle K
03.2019 - 04.2020
  • Directed operations and HR functions including scheduling, performance management, and employee development
  • Ensured operational efficiency while maintaining a high standard of customer service and compliance
  • Mentored team members and ensured alignment with organizational goals

HR Manager

Dutch Bros
06.2016 - 07.2018
  • Handled end-to-end recruitment and onboarding processes
  • Created streamlined workflows for new hire processing and documentation
  • Improved recruiting strategies using data and hiring feedback

Education

Bachelor of Science - Human Resources Focus

University of Phoenix
10.2024

Skills

  • HR Operations & Compliance
  • HRIS Systems
  • Onboarding & Offboarding
  • Performance Management & Reporting
  • Documentation & Policy Creation
  • Employee Lifecycle Administration
  • Interpersonal Communication & Problem Solving
  • Data Analysis and Reporting in Excel
  • Project management
  • Client relationship management
  • Team building
  • Communication skills
  • Problem solving
  • Implementation management
  • Customer support

Key Skills And Tools

  • HR Operations & Compliance
  • HRIS Systems (e.g., Workday, SAP, ProjectManager.com)
  • Onboarding & Offboarding
  • Performance Management & Reporting
  • Documentation & Policy Creation
  • Employee Lifecycle Administration
  • Interpersonal Communication & Problem Solving
  • Data Analysis and Reporting in Excel

References

References available upon request.

Timeline

Implementation Consultant

ADP
07.2022 - Current

Server & Bartender

The Vic
01.2021 - 10.2021

Human Resources

Massage Envy
12.2020 - 05.2022

General Manager

Circle K
03.2019 - 04.2020

Server & Bartender

Olive Garden
01.2017 - 07.2021

HR Manager

Dutch Bros
06.2016 - 07.2018

Bachelor of Science - Human Resources Focus

University of Phoenix

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