Cierra Osorio
Palm Bay,FL
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Tesla Advisor
Tesla
04.2023 - Current
- Built and maintained relationships with clients to provide ongoing support.
- Retained excellent client satisfaction ratings through outstanding customer service
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
The Flex Co
03.2022 - 11.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Restaurant Hostess, Server, Bartender, Drive Thru
Sonny's BBQ
11.2018 - 11.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Arts - Customer Service Management
Eastern Florida State College
Cocoa, FL05.2025
Skills
- Answering Customer Questions
- Crew Coordination
- Safety Procedures
- Public Speaking
- Verbal and Written Communication
- Coaching and Training
- Food and Beverage Service
- Hospitality Service Expertise
- Active Learning
- Customer Care
- Guest Satisfaction
Volunteer Work
Coastal Community Church
Assistant Counselor for Bible School
Maintained the safety of children, provided activities and guidance to the students.
Community Food Drive
Collected nonperishable canned food for families less fortunate during Thanksgiving time for 2 consecutive years
Veterans Day Memorial
Assisted local college with Veterans Day Memorial Service with AFJROTC
Timeline
Tesla Advisor
Tesla
04.2023 - Current
Customer Service Representative
The Flex Co
03.2022 - 11.2022
Restaurant Hostess, Server, Bartender, Drive Thru
Sonny's BBQ
11.2018 - 11.2021
Associate of Arts - Customer Service Management
Eastern Florida State College
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